Poor attitude from the front desk attendants when we checked in at night.
真实旅客
2019 年 8 月入住 2 晚
8/10 还可以
真实旅客
2019年08月18日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
The room is bigger than my expectations and the hotel is very convenient which is closed to subway, Central Park and museums.
真实旅客
2019 年 8 月入住 2 晚
8/10 还可以
真实旅客
2019年05月28日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Not bad
感覺是歷史悠久的旅館 但是很乾淨 離中央公園很近 散步很方便
真实旅客
2019 年 5 月入住 1 晚
10/10 超赞
真实旅客
与配偶出行
2021年03月15日
满意:住宿条件和设施,员工和服务
The hotel is unique in decor. It is older, but very clean and antique decor. I loved it. We were pleasantly surprised to get a larger room. Very close to Central Park and Museum across the street. Also subway is close. We walked to the theatre district for a play.
I was so happy to find that cleaning staff found my wallet. I had left it in the safe and staff had given it to the office. What a huge relief!! Nice to know we do have some decent honest people in this world!!
Excelsior is our recommendation to stay in NYC! Love New York. Hope to get back soon!
真实旅客
2019 年 9 月入住 3 晚
8/10 还可以
真实旅客
与家人出行
2020年05月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location and great value. Horrible coffee setup and snacks are awful but otherwise fabulous.
真实旅客
2020 年 2 月入住 1 晚
10/10 超赞
真实旅客
商务旅客
2020年03月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel! Excellent location. It is close to restaurants and entertainment as well. Very clean.
真实旅客
2020 年 2 月入住 3 晚
8/10 还可以
Jimmy
2020年03月21日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful hotel, not enough hot water & broken AC
It’s a beautiful hotel with a view overlooking the Museum of Natural History. Unfortunately the air conditioner pumped out hot air instead of cold air, even when the in-room thermostat was set to cool; and the shower sometimes didn’t have enough hot water.
Jimmy
2020 年 3 月入住 4 晚
10/10 超赞
Justin,Spain
商务旅客
2020年03月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location, location, location. I have stayed in many different parts of Manhattan. I loved this spot because it is right next to Central Park and the B & C Subway lines. The staff were friendly. The hotel is old-fashioned. The fan in my bathroom was very loud.
Justin
2020 年 3 月入住 6 晚
8/10 还可以
Heather
2020年03月15日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Heather
2020 年 3 月入住 1 晚
10/10 超赞
真实旅客
与家人出行
2020年03月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Classic NYC hotel with small but comfortable rooms. Great UWS location.
真实旅客
2020 年 3 月入住 1 晚
8/10 还可以
真实旅客
与配偶出行
2020年03月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Best position on Upper West Side. Hotel updated to modern standard while maintaining true period atmosphere. Feel and reality is an intimate high end New York hotel.
真实旅客
2020 年 3 月入住 8 晚
10/10 超赞
JHayes,Hixson
与家人出行
2020年03月13日
满意:清洁度、员工和服务、住宿条件和设施
I wish there had been somewhere could have eaten dinner or a snack. Also, no room service.
This hotel is wonderful! I completely enjoyed my two day stay there. The staff was pleasant and helpful. The room was immaculate and well maintained. The only negative thought I have is that there is no longer a restaurant in the hotel forcing visitors to find a place for breakfast and lunch in the surrounding blocks.
JohnT
2020 年 3 月入住 2 晚
10/10 超赞
真实旅客
2020年03月8日
满意:清洁度、员工和服务、住宿条件和设施
真实旅客
2020 年 3 月入住 5 晚
10/10 超赞
Jeremy,Colorado Springs
商务旅客
2020年03月6日
满意:清洁度、员工和服务、住宿条件和设施
Great little Hotel, not a lot of amenities but clean, safe and right next to Central Park. I stay here a week a month for business.
Jeremy
2020 年 2 月入住 4 晚
8/10 还可以
Karen,Seattle
与家人出行
2020年03月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is very nice but also friendly and relaxed as is the Upper West side compared to other parts of Manhattan. The heat was way too warm -- ran the noisy air conditioning most of the night. Other than that, it's a great "home" to come home to after a busy NYC day. It's my sixth time staying here. Love it.
Karen
2020 年 2 月入住 3 晚
8/10 还可以
真实旅客
团体旅客
2020年03月5日
满意:住宿条件和设施,清洁度
Morning coffee, did not have real cream, nor milk.
真实旅客
2020 年 2 月入住 4 晚
8/10 还可以
真实旅客
商务旅客
2020年03月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
There were some hidden fees, both for WiFi and building services that I was not anticipating. It’s a great location for the cost.
真实旅客
2020 年 2 月入住 2 晚
10/10 超赞
真实旅客
2020年03月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2020 年 2 月入住 4 晚
8/10 还可以
真实旅客
2020年03月5日
真实旅客
2020 年 2 月入住 1 晚
10/10 超赞
David,Cartersville, GA
与家人出行
2020年03月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved everything about the property and staff. They went out of their way to make sure we had everything we needed
David
2020 年 2 月入住 2 晚
8/10 还可以
真实旅客
2020年03月3日
满意:员工和服务,清洁度
Good location for what i needed to do. Not good was no breakfest and not much in the way of room amenities.
真实旅客
2020 年 2 月入住 1 晚
10/10 超赞
Alanna
2020年03月3日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent value for money
The Excelsior hotel is in an excellent position directly opposite the Museum of Natural History and a stone's throw to central park, many good cafes and restaurants and the subway station. The staff are friendly and helpful. The room was very clean, quiet and comfortable. It is excellent value for money in such an expensive city.