Did not hear from owner even after I reached out on the day of. I am used to having the owners reach out to inform of check in process before (10 years of VRBO). Then after my email went unanswered, I called and he appeared to not be sure when I was coming in or for how long.
Other than the customer service portion, the place was clean, minimally stocked, even the towels were "well used/worn" (buy some at the dollar store or something and keep them clean and fresh). Great location, easy to get around. Parking was actually not too bad. Was able to find street parking every night.
Overall, worked for what I needed (a place to lay my head down while visiting the area). Could use better customer service and regular fresh and clean towels.