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The Pontchartrain Hotel

4.0 star property
Pet-friendly hotel connected to a railway/underground station in New Orleans with 3 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Pontchartrain Hotel

Property entrance
View from property
Minibar, in-room safe, desk, laptop workspace
3 restaurants, breakfast, lunch, dinner served; American cuisine
2 bars/lounges, rooftop bar

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Restaurant
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Room service
    Room service
  • Housekeeping
    Housekeeping
The price is HK$990
HK$1,353 total
includes taxes & fees
15 Dec - 16 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed (Clio)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Clio)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Bathrobes
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds (Euterpe)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Bathrobes
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds (Erato)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Erato)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Bathrobes
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite (Thalia)

Minibar, in-room safe, desk, laptop workspace

Family Suite (Thalia)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
2 bedrooms
Bathrobes
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 King Bed (Calliope)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Calliope)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Separate bedroom
Private bathroom
Hairdryer
Shower/bath combination
  • 534 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Polyhymnia)

Minibar, in-room safe, desk, laptop workspace

Suite (Polyhymnia)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Separate bedroom
Private bathroom
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

View all photos for City Room, City View

Minibar, in-room safe, desk, laptop workspace

City Room, City View

Highlights

Air conditioning
Connecting rooms available
TV
Bathrobes
Private bathroom
Hairdryer
Coffee/tea maker
Minibar
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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The price is HK$1,313
HK$1,778 total
includes taxes & fees
3 Dec - 4 Dec
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About the area

Map
2031 St. Charles Avenue, New Orleans, LA, 70130

What's nearby

  • National World War II Museum - 16 min walk - 1.4 km
  • Ernest N. Morial Convention Center - 3 min drive - 2.4 km
  • Port of New Orleans - 3 min drive - 2.9 km
  • Caesars Superdome - 3 min drive - 2.5 km
  • Caesars New Orleans Casino - 4 min drive - 2.9 km

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive

Restaurants

  • ‪Burger King - ‬6 min walk
  • ‪Hot Tin - ‬1 min walk
  • ‪HiVolt Coffee - ‬9 min walk
  • ‪Houston's Restaurant - ‬4 min walk
  • ‪Lula Restaurant Distillery - ‬7 min walk

About this property

The Pontchartrain Hotel

Upscale hotel near Magazine Street
Located close to National World War II Museum and Smoothie King Center, The Pontchartrain Hotel provides a coffee shop/cafe, dry cleaning/laundry services and 2 bars. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and American cuisine. In addition to a business centre, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Valet parking (surcharge), express check-out and concierge services
  • A lift, a porter/bellboy and free newspapers
  • A 24-hour front desk, luggage storage and smoke-free property
  • Guest reviews say great things the dining options, helpful staff and location
Room features
All 106 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and safes. Guest reviews highly rate the overall comfort rooms at the property.
More amenities include:
  • Bathrooms with free toiletries and hairdryers
  • Coffee/tea makers, heating and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • Silver Whistle Cafe
  • Jack Rose
  • Bayou Bar
  • Hot Tin

Family friendly

  • Laundry facilities

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 97
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 23 kg per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 25.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness centre access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

Is The Pontchartrain Hotel pet-friendly?

Yes, The Pontchartrain Hotel allows pets (limit 2 total) with a maximum weight of up to 23 kg per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at The Pontchartrain Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at The Pontchartrain Hotel on 15 Dec 2024 start from HK$990.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Pontchartrain Hotel?

Valet parking is available for USD 55.69 per day.

What time is check-in at The Pontchartrain Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Pontchartrain Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is The Pontchartrain Hotel located?

Located in Lower Garden District, this hotel is within 1 mi (2 km) of Magazine Street and National World War II Museum. Ernest N. Morial Convention Center and Port of New Orleans are also within 2 mi (3 km). St. Charles at Josephine Stop and St. Charles at St. Andrew Stop are within a 2-minute walk.

The Pontchartrain Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 709 out of 1001 reviews" "
Rating 8 - Good. 193 out of 1001 reviews" "
Rating 6 - Okay. 55 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Always a lovely stay!
Stayed 2 nights in Nov 2024

8/10 Good

Quanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Arthur

Stayed 1 night in Oct 2024

4/10 Poor

sabina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Julianna

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The Pontchartrain definitely has its charms, from a lovely and eclectic lobby to the three excellent restaurant options in the hotel, but our time there also had several pitfalls. At check in, we were given a wifi password, but the wifi was open and public - there was no option to use faster locked wifi anywhere or to use the password. This was unfortunately poor internet security. We were given two waters at check in for the whole stay and some drink tickets we were told were complimentary but were actually included in the amenities fee and we didn't use them. There wasn't any mention of the amenities fee that is on the website at check in or check out, so we assumed it was bundled into the price we paid for our rooms...it was not. It's $25 USD/day for the water (2), the wifi (which was open), cleaning, drinks (2) etc. separate from the room fee, which I really wish we had've known in advance instead of receiving an unexpected charge the day after we left. The ceiling in our bathroom also started leaking on the first night and plaster began raining down on the toilet. When we made mention of this, there was no option to move rooms because the hotel was full and the repairs couldn't be completed until we left, so the only thing we were offered was a patch job to prevent further fallout - no compensation. If I had've known about the amenities fee, I would have requested it at least be waived for the day we had to spend outside of our room for that patch job to be completed.
Stayed 3 nights in Oct 2024

10/10 Excellent

Matthew Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing. Hotel has an antique chic vibe about it. Street car stops right in front of the hotel
Stayed 3 nights in Oct 2024

10/10 Excellent

MIKE, Birmingham, AL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a historic landmark and is old style elegance. Very nice rooms and the staff is fantastic! The dining at Jack Rise is wonderful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Nicholas, Denham Springs

Stayed 1 night in Jul 2024

10/10 Excellent

Sara

Liked: Property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
We were racially profiled ! Hotel staff was Rude, rude, rude, they lack basic customer service skills !!! Save your money and go else where !! Hotel is OUT dated. Musty smell, dirty hallway carpet, no vents, room was super HOT and muggy.
Stayed 4 nights in Oct 2024

10/10 Excellent

Haley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop bar is amazing!
Stayed 2 nights in Oct 2024

8/10 Good

Tina Natasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deedee was the star of our stay! Excellent service and very attentive! Loves the location and wood top bar. Wish you could get room service 😜❤️
Stayed 3 nights in Oct 2024

10/10 Excellent

David

Stayed 1 night in Sep 2024

8/10 Good

Barbara Rose

Stayed 2 nights in Sep 2024

10/10 Excellent

Mary, Kansas City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service! Everyone is so wonderful and the architecture is fantastic!
Stayed 1 night in Oct 2024

10/10 Excellent

Justin

Stayed 3 nights in Aug 2024

8/10 Good

Timothy

Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Maria Christina

Liked: Cleanliness, staff & service, property conditions & facilities
So nice
Stayed 2 nights in Oct 2024

10/10 Excellent

Cari

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Oct 2024

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pontchartrain Hotel is a step back in time, comfortable, and well located. Reserving a room was easy, check-in not so much. Upon reserving the room I notified the hotel we would be arriving after midnight due to our flight. The staff stated that would be no problem. The morning of the trip I again contacted the hotel to confirm we would be arriving after midnight. When we arrived the person at the desk said they had no rooms and had given ours away because they thought we weren't coming. Luckily, they did have two rooms left, but were marked as unavailable due to not being serviced by housekeeping. The desk person checked them and they were clean and ready, but hadn't been updated in the system. The room was pretty, clean, and met our needs for one night. The bed, while small for the two of us, was comfortable. I appreciate the front desk staff and the manager to find a room and to issue a small refund for the smaller room. I would recommend The Pontchartrain, especially if you are arriving earlier in the day.
Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Stayed 1 night in Sep 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the multiple excellent dining options and rooftop bar. This is very convenient for guests. I also enjoyed the location, which is in the scenic and historic Garden District, away from the craziness of the French Quarter. Service was average to good as we had a delayed checkin by about 1.5 hours due to our room not being ready; it seems like they may have staffing issues. However, the staff was helpful and arranged a cab to the airport. The neighborhood does have some homeless individuals that panhandle near the hotel, so be careful when walking around. I would certainly come back and stay here again.
Stayed 3 nights in Sep 2024

6/10 Okay

Brady

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Real real real issues with my booking and checking in. I understand that checking in early is not guaranteed, but we arrived early in the morning, they did hold our luggage for us; however, the front desk agent kept telling us to check back and we could possibly check in early. Came back 4 or 5 times, kept getting told maybe, they would call us. Only to come back at the check in time, right on the money, and they had no room for us yet?!? We waited for an hour and it wasn't until we spoke up did they scramble and find us a room. Super frustrating and almost missed our reservation for a show. This room was booked months in advance also. We saw 4 different couples come in and get their key before us, checking in at the same time.
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Vera, Mohammed, and Q were very helpful and courteous.
Stayed 3 nights in Sep 2024

10/10 Excellent

Tee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel rooms very classic decor. Best staff ever they were very friendly and helpful. Will definitely stay here again and recommend to family and friends. Very convenient location with streetcar stop right in front of the hotel.
Stayed 5 nights in Sep 2024