Hilton New Orleans Riverside

4.0 star property
Riverside New Orleans hotel connected to a shopping centre, a quick walk to Canal Street

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton New Orleans Riverside

View from room
2 bars/lounges, lobby lounge, cocktail bar
Outdoor banquet area
Aerial view
2 bars/lounges, lobby lounge, cocktail bar

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Restaurant
  • Breakfast available
  • Bar
    Bar
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
The price is HK$944
HK$1,301 total
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 38 of 38 rooms

Studio Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
HDTV
  • 620 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
HDTV
  • 1520 sq ft
  • Sleeps 8
  • 2 Queen Beds

Parlor, Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
HDTV
  • 880 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Down duvet
Blackout curtains
  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Down duvet
Blackout curtains
  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Down duvet
Blackout curtains
  • 320 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Premium Studio Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
HDTV
  • 620 sq ft
  • Sleeps 3
  • 1 King Bed

Luxury Room, 2 Queen Beds (29th Floor)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Premium bedding
Down duvet
  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Bay View (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Premium bedding
Down duvet
  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, River View)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Premium bedding
Down duvet
  • 320 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, City View (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Premium bedding
Down duvet
  • 320 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Down duvet
Blackout curtains
  • 320 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room (Parlor)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
  • 610 sq ft
  • River view
  • Sleeps 3
  • 1 Single Murphy Bed

Room, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Down duvet
Blackout curtains
  • 320 sq ft
  • Sleeps 3
  • 1 Single Murphy Bed

Room, 2 Queen Beds, Accessible, City View (Mobility & Hearing, Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Down duvet
Blackout curtains
  • 320 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 2 Queen Beds, River View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Premium bedding
Down duvet
  • 320 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Down duvet
Blackout curtains
  • 320 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, River View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Premium bedding
Down duvet
  • 320 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Down duvet
Blackout curtains
  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Premium bedding
Down duvet
  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Down duvet
Blackout curtains
  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Premium bedding
Down duvet
  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Down duvet
Blackout curtains
  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Down duvet
Blackout curtains
  • 320 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Single Bed, Accessible, Bathtub (Parlor)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
HDTV
  • 320 sq ft
  • City view
  • Sleeps 3
  • 1 Single Bed

Executive Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
HDTV
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms (Parlor)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
HDTV
  • 1184 sq ft
  • City view
  • Sleeps 6
  • 1 Single Murphy Bed

Room, 2 Queen Beds, Accessible, City View (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Premium bedding
Down duvet
  • 320 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Luxury Room, 1 King Bed (29th Floor)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Premium bedding
Down duvet
  • 320 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Premium bedding
Down duvet
  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Premium bedding
Down duvet
  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Down duvet
Blackout curtains
  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, River View (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Down duvet
Blackout curtains
  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Down duvet
Blackout curtains
  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Down duvet
Blackout curtains
  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Down duvet
Blackout curtains
  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Premium bedding
Down duvet
  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

Room, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Pillow-top bed
Premium bedding
Down duvet
  • 320 sq ft
  • Sleeps 3
  • 1 Single Murphy Bed

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About the area

Map
2 Poydras St, New Orleans, LA, 70130

What's nearby

  • Canal Street - 4 min walk - 0.4 km
  • Ernest N. Morial Convention Center - 7 min walk - 0.6 km
  • Bourbon Street - 14 min walk - 1.2 km
  • Port of New Orleans - 16 min walk - 1.4 km
  • Julia Street Cruise Terminal - 17 min walk - 1.5 km

Getting around

  • Canal Street Stop - 3 min walk
  • New Orleans Union Passenger Terminal - 9 min drive
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 26 min drive

Restaurants

  • ‪Drago's Seafood Restaurant - ‬1 min walk
  • ‪Café Du Monde - ‬1 min walk
  • ‪Fulton Alley - ‬3 min walk
  • ‪Ruth's Chris Steak House - ‬3 min walk
  • ‪Ernst Cafe - ‬4 min walk

About this property

Hilton New Orleans Riverside

Upscale hotel near Canal Street
Located close to The Outlet Collection at Riverwalk and The Sazerac House, Hilton New Orleans Riverside provides a terrace, shopping on-site and 2 coffee shops/cafes. For some rest and relaxation, visit the sauna. At the two on-site restaurants, enjoy breakfast, lunch, dinner and seafood. Fitness classes are offered at the health club; other things to do include volleyball, racquetball/squash and basketball. In-room WiFi (surcharge), with a speed of 50+ Mbps, is available to all guests, along with a hair salon and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • 2 outdoor pools with sunloungers
  • Buffet breakfast (surcharge), 7 indoor tennis courts and valet parking (surcharge)
  • Express check-in, 8 indoor pickleball courts and tennis lessons on-site
  • A porter/bellboy, a banquet hall and a computer station
  • Guest reviews give top marks for the helpful staff and location
Room features
All 1622 rooms offer comforts such as premium bedding and air conditioning, as well as perks such as safes and WiFi. Guest reviews speak positively of the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Pillowtop mattresses and down duvets
  • Bathrooms with designer toiletries and shower/bath combinations
  • 37-inch HDTVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Languages

English, Filipino, Italian, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 12.95 per night)

Parking and public transport

  • Self parking on site (USD 44 per night; includes in/out privileges)
  • Secured covered valet parking on site (USD 49.00 per night; includes in/out privileges)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:00 AM: USD 32.00 per person
  • 2 restaurants and 2 coffee shops
  • 2 bars/lounges

Restaurants on site

  • Public Belt
  • Spirits
  • Le Croissant
  • Drago's Seafood Restauran

Things to do

  • 7 indoor tennis courts
  • 2 outdoor pools
  • Fitness classes
  • Basketball
  • Fitness centre
  • Racquetball/squash
  • Sauna
  • Shopping
  • Tennis
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Free cots/infant beds
  • Free rollaway/extra beds

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (137923 square feet of space)
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Phone accessibility kit
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down duvet
  • Free cots/infant beds
  • Free rollaway beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 37-inch smart TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 23.24 per accommodation, per night.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 32.00 per person
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.95 per night (rates may vary)
  • Self-parking fee: USD 44 per night (in/out privileges)
  • Valet parking fee: USD 49.00 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton New Orleans Riverside Hotel
Hilton Riverside Hotel
Hilton New Orleans Riverside
Hilton Riverside
Hilton New Orleans Riverside Hotel New Orleans
Hilton Hotel New Orleans
Hilton Riverside New Orleans
Hilton Riverside Hotel New Orleans
Hilton New Orleans Riverside Hotel
Hilton New Orleans Riverside New Orleans
Hilton New Orleans Riverside Hotel New Orleans

Frequently asked questions

Does Hilton New Orleans Riverside have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Hilton New Orleans Riverside?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Hilton New Orleans Riverside on 24 Nov 2024 start from HK$943.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton New Orleans Riverside pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton New Orleans Riverside?

Self-parking is available for USD 44 per night. Valet parking is available for USD 49.00 per night.

What time is check-in at Hilton New Orleans Riverside?

Check-in start time: 4 PM; check-in end time: midnight.

What time is check-out at Hilton New Orleans Riverside?

Checkout is at 11 AM.

Where is Hilton New Orleans Riverside located?

Located in New Orleans Central Business District, this hotel is within a 5-minute walk of Canal Street and The Outlet Collection at Riverwalk. Ernest N. Morial Convention Center and The Sazerac House are also within 10 minutes. Canal Street Stop and Harrah's Casino Stop are within a 5-minute walk.

Hilton New Orleans Riverside Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 605 out of 1007 reviews" "
Rating 8 - Good. 188 out of 1007 reviews" "
Rating 6 - Okay. 105 out of 1007 reviews" "
Rating 4 - Poor. 53 out of 1007 reviews" "
Rating 2 - Terrible. 56 out of 1007 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

JAMIE

Travelled with group
Liked: Cleanliness, amenities
Nice
Stayed 2 nights in Nov 2024

6/10 Okay

Tiana

Stayed 2 nights in Nov 2024

6/10 Okay

Tiana

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
I wanted to give a better rating but my booking was thru a 3rd party and I was charged $605 after already paying for the room. Now I’m waiting patiently for it to be put back on my card! It was convenient with getting to casinos and surrounding areas.
Stayed 1 night in Nov 2024

6/10 Okay

estela

Business traveller, Travelled with partner
This property is advertised as being near the convention center. It is not. If you are in Hall J in convention center it is a 20 minute walk. The hotel is also quite crowded and restaurant just okay. Area is nice otherwise.
Stayed 3 nights in Nov 2024

8/10 Good

billy, lawrence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything went great until i needed to charge my phone.NO USB PORTS
Stayed 2 nights in Nov 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities
Ok
Stayed 1 night in Oct 2024

10/10 Excellent

Bryon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, beautiful area, nice staff!
Stayed 1 night in Nov 2024

10/10 Excellent

Ruth-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Hilton New Orleans Riverside. It was quite close to our cruise ship so very convenient for us. The Starbucks staff were excellent! Very friendly.
Stayed 2 nights in Nov 2024

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very highly recommended
Stayed 2 nights in Nov 2024

8/10 Good

Kimberly

Stayed 1 night in Oct 2024

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walking distance to canal street and bourbon street. Right across the casino and outlets. And walking distance to the Superdome.
Stayed 2 nights in Oct 2024

4/10 Poor

jim, Scottsdale

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, convenient location, good view of the river, waterfront!
Stayed 1 night in Oct 2024

4/10 Poor

Kevin

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2024

6/10 Okay

Leta, Raymond

Travelled with family and small children
For it being a Hilton the room decor was very dated and the staff in gift shop and bell desk were very unfriendly and never a thank you for anything. We waited 45 mins for a cart to leave and take luggage to be held till our flight. I went asked at Bell desk she said they are dealing with other customers and tried throwing blame on us canceling on phone because after 45 mins we brought our own luggage down! Also very unprofessional to always say dealing with other customers. What are we?? Is not our money equal and we paid alot! Also had hammering pounding at 7 am and all day. So loud and I asked customer service. They said sorry there is work going on next door and above me. So it was not relaxing at all. The starbucks was swamped for Taylor Swift in town which they should plan ahead order alot supplies and schedule extra workers. Lines so long and ran out of things.
Stayed 3 nights in Oct 2024

6/10 Okay

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Vactronia LaShawn, Jacksonville

Stayed 2 nights in Oct 2024

6/10 Okay

S.Raju

Travelled with family
Busy, not the Hilton experience I expected.
Stayed 1 night in Aug 2024

8/10 Good

Reuben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice and connected to the mall. It is a HUGE property...it was a little hard for my father because he had to walk a long way to his room and they didnt have a closer room available.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mandy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional
Stayed 2 nights in Sep 2024

10/10 Excellent

Verleah

Stayed 1 night in Sep 2024

8/10 Good

Simone, Livorno

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I recently stayed at this hotel and, while it is a nice and comfortable place, I found it to be overpriced for the quality of the property itself. The amenities and overall experience do not justify the high rates. With a more reasonable price, it would be a much better option.
Stayed 5 nights in Oct 2024

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Just wish the parking garage was more accessable
Stayed 1 night in Oct 2024

10/10 Excellent

Jeannetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024