The place was greatly located and seemed cleaned. Your customer service team are awesome they helped me with a few things and got us in earlier then 4pm, which I greatly appreciated! I am not sure if the owner sees these places or not but I wanted to be transparent as a person who travels a lot. I expect more for the money I paid for. When I walked in it didn’t even smell clean and the front door stopper was laying on the floor behind the door. The floors still had decorations behind the couches like it hadn’t been swept in a while. The walls were very scuffed which I understand but when you pay the amount for three nights you expect a bit better. I went to the patio area the chair cushions were extremely dirty and one had bird poop all over it (see photos). The large chair had a huge hole in it being covered by a dirty pillow and that is unacceptable. My friends velvet top quilt in the lower floor bedroom had a nasty unknown dried brown substance on it (see photo). The kitchen area is very large and amazing. Having 12 people in the house means you use things. You want garbage taken care of but I only had three garbage bags, thankfully I brought some which I shouldn’t have to. The kitchen was in disarray we couldn’t find anything. Things looked liked they had not been washed, most of the pans were unusable, the drawers had dirt in most of them. They just need to wiped out every once in a while. Just seemed like it was not cleaned well at all. I had to clean the dishes prior to use. We had one tiny thing of Palmolive to wash dishes and only one dishwasher tab. There was a dirty used scrub pad on the sink for dishes but there was no way we could use that at all. Who knows what they used it for. We had to go buy dish towels also. The hot pads that were there were very dirty and not washed in a while. You wanted me to put the dishes all in the dishwasher when we left but we have 12 people there is no way to only use that once. So we used that dishwasher tab in the beginning of our stay. The kitchen pantry was a mess things just thrown in drawers there I had to clean things just to put our food in. Your countertop has been overused and it shows it has not been taken care of. The kitchen hasn’t been cleaned very well. We tried to use the pull out couch but the mattress was nasty and the cover on it was not any better. That is when I found the old decorations behind the couch. Cont Pf 2
Date of arrival - September 16, 2022
Reservation ID #HA-H9CRVX