4/10 Poor
Glenda
Travelled with family
4 Nov 2024
Disliked: Cleanliness, staff & service
Upon checking in to the hotel, no one was at the counter. After waiting a young man came out to assist me. He was not rude, but was not friendly-almost non social, He had AirPods in and then mumbled a few sentences. After asking several times to repeat himself, and filling out unnecessary paperwork(everything should be digital since I reserved the room online), I was able to get my keys. The room itself was alright, a little dated but mostly clean. The next morning we went down to breakfast to find very little food out. It was 8:30am. The same young man had apparently started cleaning up at 8:00am as he was not aware of the time change. After showing him my watch and he did manage to get a few items back out. We were not the only ones to inform him of the time change. He seemed to be the only employee there. I just have never had an experience like this at a hotel. No service, just blank stares and incompetence.
Glenda
Stayed 1 night in Nov 2024