The home comfortably accommodated my family of 11 adults and 6 kids ages 1 thru 15. Check-in on Sunday required sitting on the phone for 45 minutes with VRBO's customer service team because the management company did not provide access instructions (as expected) prior to check-in. Calls and emails to the management company received little attention for the duration of our stay. Upon check-in, we noticed the home had many deficiencies; the pool was dirty, a refrigerator was leaking, a dishwasher did not power on, the kitchen sink was leaking, the floors had not been cleaned. Except the pool, none of the reported items were addressed. Communication responses from the management company was insufficient and unprofessional. After informing the management company the pool required cleaning, they replied that the pool had been cleaned prior to my arrival. It wasn't until after I sent pictures of sand and live crab in the pool, they acknowledged the pool wasn't cleaned. Two pool days lost. I received an email from the management company after official check-out day/time, advising that if the reported issues had not been addressed thus far, they'd get to them that day. Thanks, but I checked out as scheduled 1.5 hours ago. I would return to Nags Head but will not recommend or rent from Kees again.