The hotel was unique, but we were disappointed by the lack of help by the staff. We made several requests for help with the use of a microwave, ice, bike rentals, and were basically told they couldn't help us or didn't know. The thing that really irked us was a request for help with a simple phone call to book a non English speaking tour, and was told they couldn't do it for us. A random gentleman in the street not only helped us, but used his own mobile phone to contact the tour premises and booked us in for that day! What a great country!