We read a lot amazing reviews which led my family to select this apartment, however our experience matched the lower rated scores.
To start with some positives, the location for this apartment was great- right in the middle of the downtown Grand Haven area. Parking was also included, however not all instructions were provided prior to check in. Another car had parked in our designated area initially, and we were not told how to reserve the spot until we reached out to the owner. The owner responded quickly, however this information prior to checking in would have been appreciated.
Despite being charged a cleaning fee, this place was really dirty upon check in, as if it were not cleaned. We have two small children and their hands and toes were black from the dirt within minutes of crawling around. Lots of dust and crumbs were littered throughout the place, and we had to vacuum and do some cleaning ourselves shortly after check in. Extra amenities such as dish soap and paper towels were lacking, and two very dirty sponges were sitting out to be used. There was a leaky kitchen faucet and someone put a ziplock bag around the leak. In the bathroom, the tub did not have a working a drain stopper and we had trouble giving our kids a bath.
All in all, the rental charged a premium price for an adequate (albeit dirty) unit in a great location.