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Hotel City Palace

3.0 star property
Hotel with free parking, near Gateway of India

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your current months are January, 2025 and February, 2025.
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February 2025

Photo gallery for Hotel City Palace

Balcony
Property entrance
Reception
View from room
Reception

Reviews

5.2 out of 10

Popular amenities

  • Parking included
  • Air conditioning
  • Room service
  • Laundry
  • 24/7 front desk
  • Free WiFi

Room options

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View from property

City Hotel

Free WiFi
Breakfast available
Laundry
Housekeeping
8.0 out of 10, Very good, (7)
City Hotel
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About the area

Map
121, City Terrace, Walchand Hirachand Marg, Mumbai, Maharashtra, 400 001

What's nearby

  • Crawford Market - 13 min walk
  • Colaba Causeway - 19 min walk
  • Gateway of India - 2 min drive
  • Marine Drive - 3 min drive
  • Wankhede Stadium - 5 min drive

Getting around

  • Chhatrapati Shivaji Maharaj Terminus Railway Station - 3 min walk
  • Mumbai CSMT Station - 5 min walk
  • Chhatrapati Shivaji International Airport (BOM) - 55 min drive

Restaurants

  • ‪Aaram Vada Pav - ‬3 min walk
  • ‪Pancham Puriwala - ‬1 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪The Light of Asia - ‬3 min walk
  • ‪KMC - ‬3 min walk

About this property

Hotel City Palace

Hotel near Gateway of India
Close to Marine Drive, Hotel City Palace provides amenities, such as dry cleaning/laundry services and a restaurant. Stay connected with free in-room WiFi.
Other perks include:
  • Free self-parking
  • Free train station pick-up, a lift and luggage storage
  • Tour/ticket information, a TV in reception and concierge services
Room features
All 54 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Rainfall showers and free toiletries
  • 21-inch TVs with cable channels
  • Wardrobes/cupboards, ceiling fans and daily housekeeping

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Free train station pick-up shuttle

Food and drink

  • 1 restaurant
  • Room service available

Family friendly

  • Laundry facilities

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • Lift

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 21-inch TV
  • TV channels

More

  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 700 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: INR 1500 per vehicle (return, maximum occupancy 3)
  • Airport shuttle fee per child: INR 1200 (return), (from 5 to 12 years old)
  • Rollaway bed fee: INR 700 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel City Palace Mumbai
Hotel City Palace
City Palace Mumbai
Hotel City Palace Hotel
Hotel City Palace Mumbai
Hotel City Palace Hotel Mumbai

Frequently asked questions

Is Hotel City Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel City Palace?

Self-parking is free at this property.

What time is check-in at Hotel City Palace?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel City Palace?

Checkout is at noon.

Does Hotel City Palace provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of INR 1500 per vehicle applies.

Where is Hotel City Palace located?

Located in Fort, this hotel is within 1 mi (2 km) of General Post Office and Marine Drive. St George Hospital and Mohammed Ali Road are also within 10 minutes. Mumbai CSMT Station and Chhatrapati Shivaji Maharaj Terminus Railway Station are within a 5-minute walk.

Hotel City Palace Reviews

Reviews

5.2
Rating 10 - Excellent. 2 out of 38 reviews" "
Rating 8 - Good. 7 out of 38 reviews" "
Rating 6 - Okay. 11 out of 38 reviews" "
Rating 4 - Poor. 7 out of 38 reviews" "
Rating 2 - Terrible. 11 out of 38 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Not the greatest.
Small dirty room. No bathroom, shared down the corridor.
Stayed 2 nights in Oct 2018

2/10 Terrible

WAZEED BASHA

Very worst hotel....Don't go tothis..
The worst hotel in my life i have seen...Very small room. After payment also they charged extra 1500/- per day. They did not provide free breakfast as listed in the website. I don't know why Hotels.com will allow these guys.
Stayed 1 night in Aug 2018

2/10 Terrible

RAMSAGAR

The booking facilities are didn't get
Not satisfied with your sevice. I have booked a room in hotel city palace Mumbai. Booking id is 8150525419375. I have booked economy single room. However at the time of check-in they said it's basic room with single bed and small place to stand and shared bathroom, small TV and no fridge. It's not at all convenient to stay. When I asked them by showing the booking details made at your website they said hotels.com people might have written wrongly about the facilities. Later I have paid 1000 INR extra to get the decent room where the facilities are more are less what mentioned in the booking. Pls clarify this issue by analysing your booking display details and check with the hotel management
Stayed 1 night in Jun 2018

2/10 Terrible

KRISHNAMOORTHI K V

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have already given a reply through mail
Very bad experience! I had to change the room paying more!
Stayed 1 night in May 2018

2/10 Terrible

KRISHNAMOORTHI K V

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BIG CHEATING BY BOOKING.COM
Stayed 3 nights in May 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I have never seen a Hotel with Common Rest Rooms.
It was terrible experience. I was not at all informed about common rest rooms.
Stayed 1 night in May 2018

8/10 Good

arun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to connect with train,bus stop. Good
I hv stayed for at least four times in this hotel. I m happy. Ambiance nice
Stayed 1 night in May 2017

8/10 Good

Bhushan

Liked: Cleanliness, staff & service
Good Location
Nice location​. Near to CST. Very close to market. Cleanliness is good. Staff is very co-operative.

2/10 Terrible

Girish , Bangalore

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Hotel
Worst Hotel. Not recommended for ladies and families. Peeping Tom, trying to take video from Bathroom window. While was accessible from Terrace.

2/10 Terrible

Girish , Bangalore North

Disliked: Staff & service, property conditions & facilities, room comfort
A/c stopped working. Had to spend night with Fan. Peeping toms, trying to take video from Bathroom window, which is accessible from Terrace. Strictly NO No for families and Ladies.

6/10 Okay

Burros1o, uk

Liked: Staff & service
Happy
very good

10/10 Excellent

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Budget Hotel
Great Budget Hotel at Mumbai CST

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Very good Hotel and very nice hospitality and
My experience with this hotel is very good and excellent. I have never such a hospitality and good behavior of staff and Reception manager is very kind humble and gentle person. I was sitting in reception for some time after checking out. The staffer were very humble they kept our luggage and they allowed us to refresh etc....very hare hospitality in mumbai.....I sincerely recommend to guests to visit this hotel and very conveniently located VT station is nearby very very convenient.

6/10 Okay

Prakash

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Susmit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to CST station
A nice hotel to stay in.It is very close to CST,about a minute or 2 walk from the station. Hotel staff behavior was good.rooms were clean & well maintained.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not allowed to check even with government ID
I was not allowed to check in despite providing 2 types of government issued ID including one issued by the Indian government

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Unsatisfactory
Hotel stay was ok but booking with Expedia in advance costs more than the actual tarrif of hotel.

4/10 Poor

Diju

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ANUP, Ratnagiri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Hotel City Palace Mumbai
The stay was very refreshing after a long journey.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Too congested
Had to stay with family for a day and choose this hotel for the only reason being proximity to the CST. Room was clean but too much cramped. Even Deluxe superior room is not convenient for a couple, it is just ok for a single person to stay. Other services and facilities are in line with the room and below minimum expected for what they charge.

6/10 Okay

Anup P N, Guwahati

Disliked: Staff & service, room comfort
Complementary breakfast needs to be improved.
Though the rooms were well furnished but very congested and have less room.No proper vantillations.The complementary breakfast consists of only tea/coffee and small slices of bread/butter compared to other hotel's free breakfast.

8/10 Good

Munish, Sydney

Liked: Cleanliness, property conditions & facilities
Although I stay there for 2 nights . All good but wifi was not working at all.