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Hotel City Palace

3.0 star property
Hotel with free parking, near Gateway of India

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Photo gallery for Hotel City Palace

Reception
Balcony
Property entrance
In-room safe, desk, blackout curtains, free WiFi
Dining

Reviews

5.2 out of 10

Popular amenities

  • Laundry
  • Parking included
  • Room service
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Room options

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About the area

Map
121, City Terrace, Walchand Hirachand Marg, Mumbai, Maharashtra, 400 001

What's nearby

  • Crawford Market - 13 min walk - 1.1 km
  • Colaba Causeway - 19 min walk - 1.7 km
  • Gateway of India - 2 min drive - 2.2 km
  • Marine Drive - 3 min drive - 2.5 km
  • Wankhede Stadium - 5 min drive - 2.5 km

Getting around

  • Chhatrapati Shivaji Maharaj Terminus Railway Station - 3 min walk
  • Mumbai CSMT Station - 6 min walk
  • Chhatrapati Shivaji International Airport (BOM) - 55 min drive

Restaurants

  • ‪Aaram Vada Pav - ‬3 min walk
  • ‪Pancham Puriwala - ‬1 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪The Light of Asia - ‬3 min walk
  • ‪KMC - ‬3 min walk

About this property

Hotel City Palace

Hotel near Gateway of India
Close to Marine Drive, Hotel City Palace provides amenities, such as dry cleaning/laundry services and a restaurant. Stay connected with free in-room WiFi.
Other perks include:
  • Free self-parking
  • Free train station pick-up, a lift and multilingual staff
  • Concierge services, a TV in reception and tour/ticket information
Room features
All 54 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Rainfall showers and free toiletries
  • 21-inch TVs with cable channels
  • Wardrobes/cupboards, ceiling fans and daily housekeeping

Languages

English, Hindi

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free train station pick-up shuttle
  • Free self parking on site

Food and drink

  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 21-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
LIST_ALT

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 700 per night.
Cots (infant beds) are not available

Payment types at the property

MONETIZATION_ON

Important information

Optional extras

  • Airport shuttle fee: INR 1500 per vehicle (return, maximum occupancy 3)
  • Airport shuttle fee per child: INR 1200 (return), (from 5 to 12 years old)
  • Rollaway bed fee: INR 700 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel City Palace Mumbai
Hotel City Palace
City Palace Mumbai
Hotel City Palace Hotel
Hotel City Palace Mumbai
Hotel City Palace Hotel Mumbai

Frequently asked questions

Is Hotel City Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel City Palace?

Self-parking is free at this property.

What time is check-in at Hotel City Palace?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel City Palace?

Checkout is at noon.

Does Hotel City Palace provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of INR 1500 per vehicle applies.

Where is Hotel City Palace located?

Located in Fort, this hotel is within 1 mi (2 km) of St George Hospital and Marine Drive. Gateway of India is 1.3 mi (2.1 km) away. Chhatrapati Shivaji Maharaj Terminus Railway Station is only a 3-minute walk and Mumbai CSMT Station is 6 minutes.

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Hotel City Palace Reviews

Reviews

5.2
Rating 10 - Excellent. 2 out of 38 reviews
Rating 8 - Good. 7 out of 38 reviews
Rating 6 - Okay. 11 out of 38 reviews
Rating 4 - Poor. 7 out of 38 reviews
Rating 2 - Terrible. 11 out of 38 reviews

5.8/10

Cleanliness

6.0/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Alejandro Javier

Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Not the greatest.
Small dirty room. No bathroom, shared down the corridor.
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

MICHEL

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
A EVITER! HOTEL IMMONDE SALE-QUI VEUT SURFACTURER
j ai réservé cet hotel a mon arrivee a Bombay a 01h00 du matin. Le réceptionniste a voulu nous donner une chambre qui au dernier étage avec un plafond de 1.80 metre sale et qui sentait le moisi et sans salle de bain privée. Il voulait nous louer une chambre plus chere alors que sur votre site il etait convenu d avoir une chambre avec salle de bain privée. Après discussion et ennervement nous avons eu une chambre au 4 eme étage pas grande et sale ou nous avons passé une nuit très mauvaise. Au retour de notre itineraire sur l inde nous avions reservé le même hotel, cette fois le réceptionniste très désagréable n a rien voulu savoir et voulait nous donner la chambre du 6eme et a refusé de nous donner celle du 4 eme. Il nous a mis hors de l hotel à 21h00. Nous avons était obligé de trouver un autre hotel. Cet hotel est une insulte à la gentillesse des indiens et de ce pays il doit être retiré de votre site. Je voyage souvent en Asie et beaucoup en Inde et je n ai jamais vécu cette expérience avant .
Stayed 1 night in Oct 2018

2/10 Terrible

WAZEED BASHA

Very worst hotel....Don't go tothis..
The worst hotel in my life i have seen...Very small room. After payment also they charged extra 1500/- per day. They did not provide free breakfast as listed in the website. I don't know why Hotels.com will allow these guys.
Stayed 1 night in Aug 2018

2/10 Terrible

RAMSAGAR

The booking facilities are didn't get
Not satisfied with your sevice. I have booked a room in hotel city palace Mumbai. Booking id is 8150525419375. I have booked economy single room. However at the time of check-in they said it's basic room with single bed and small place to stand and shared bathroom, small TV and no fridge. It's not at all convenient to stay. When I asked them by showing the booking details made at your website they said hotels.com people might have written wrongly about the facilities. Later I have paid 1000 INR extra to get the decent room where the facilities are more are less what mentioned in the booking. Pls clarify this issue by analysing your booking display details and check with the hotel management
Stayed 1 night in Jun 2018

2/10 Terrible

KRISHNAMOORTHI K V

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
I have already given a reply through mail
Very bad experience! I had to change the room paying more!
Stayed 1 night in May 2018

2/10 Terrible

KRISHNAMOORTHI K V

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BIG CHEATING BY BOOKING.COM
Stayed 3 nights in May 2018

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
I have never seen a Hotel with Common Rest Rooms.
It was terrible experience. I was not at all informed about common rest rooms.
Stayed 1 night in May 2018
This review was submitted before 2018 and has not been verified.

8/10 Good

arun

Stayed 1 night in Jun 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Nice hotel to connect with train,bus stop. Good
I hv stayed for at least four times in this hotel. I m happy. Ambiance nice
Stayed 1 night in May 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Bhushan

Good Location
Nice location​. Near to CST. Very close to market. Cleanliness is good. Staff is very co-operative.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Girish , Bangalore

Liked: Cleanliness, property conditions & facilities, room comfort
Worst Hotel
Worst Hotel. Not recommended for ladies and families. Peeping Tom, trying to take video from Bathroom window. While was accessible from Terrace.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Girish , Bangalore North

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A/c stopped working. Had to spend night with Fan. Peeping toms, trying to take video from Bathroom window, which is accessible from Terrace. Strictly NO No for families and Ladies.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Burros1o, uk

Happy
very good
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Ramesh

Great Budget Hotel
Great Budget Hotel at Mumbai CST
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveller

Very Very good Hotel and very nice hospitality and
My experience with this hotel is very good and excellent. I have never such a hospitality and good behavior of staff and Reception manager is very kind humble and gentle person. I was sitting in reception for some time after checking out. The staffer were very humble they kept our luggage and they allowed us to refresh etc....very hare hospitality in mumbai.....I sincerely recommend to guests to visit this hotel and very conveniently located VT station is nearby very very convenient.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Nice place to stay, in front of CST
I stayed in this budget hotel twice this month. I think it is really worthwhile. It's location is good, in front of Chatrapatti Shiivagi Terminus, in Fort District. Besides that, there is a wonderful veg restaurant almost connected to the hotel. The room is clean and the shower is perfect. The Manager, Mr. Taj, is very friendly and helpful, as his staff. I recommend it.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Prakash

Liked: Cleanliness, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

ayutet

Liked: Property conditions & facilities, room comfort
駅前にある目立つホテル
ホテルのスタッフは親切でした。また24時間入り口にスタッフがいますのでセキュリティはしっかりしてます。 部屋はエアコンが止められず、消すには主電源を落とすしかなく真っ暗になります。お湯は昼間しか出ません。窓がない部屋でしたがその分静かではありましたが、暗すぎます。 場所のせいか、値段がもう少し安ければ良いと思います。ムンバイでは仕方ないのかもしれませんが...
This review was submitted before 2018 and has not been verified.

8/10 Good

Susmit

Good hotel close to CST station
A nice hotel to stay in.It is very close to CST,about a minute or 2 walk from the station. Hotel staff behavior was good.rooms were clean & well maintained.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not allowed to check even with government ID
I was not allowed to check in despite providing 2 types of government issued ID including one issued by the Indian government
This review was submitted before 2018 and has not been verified.

4/10 Poor

Mats, Bergvik

Liked: Property conditions & facilities, room comfort
Litet, billigt och centralt
Perfekt om man som vi bara ska sova ett par timmar och ta en dusch innan man tar ett tidigt morgontåg. Mkt små rum, men det funkar... Dock inget ställe att bo på flera dagar;)