2/10 Terrible
Alok A.
2 Jan 2025
Disliked: Cleanliness
Stay away from this filthy property
We have reserved this house by looking at beautiful pictures and descriptions but it was NOT at all matching in reality. The pictures showed house is very clean, beautiful and welcoming but in reality the house was dirty, leaky and broken of many things. When we checked in , on last hour the host called us and told that there was a major leak in powder room bathroom at main floor. Plumbers were working for few hours until late evening and still not fixed. Water was everywhere including in kitchen and we had to clean it by ourselves after they left. Water supply was off for few hours. But this is just the beginning of our experience.House was dirty, old and smelly. Carpets were not cleaned in both the floors. Dishwasher was broken. We complained about it but no response.We took pictures and also complained about it but the response was not positive. In fact it was very rude.Bedding, and pillows covers were not only torn but also not clean. Sofa in the family room was full of dirt. We spent good two hours cleaning everything including detailed vacuuming the house.Customer service from Eric, property owner/manager was pathetic and poor. No actual resolution was offered instead all we heard from him were excuses.Overall house is too old and needs tons of repairs and maintenance. Property owner/manager does not look like in right attitude to change anything significant. We highly suggest to go elsewhere even if means drive a bit more.
Alok A.
Stayed 4 nights in Dec 2024