The Ritz-Carlton Key Biscayne, Miami

5.0 star property
Luxury resort on the beach, with 2 outdoor swimming pools

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Ritz-Carlton Key Biscayne, Miami

On the beach, beach cabanas, sun-loungers, beach umbrellas
2 outdoor pools
Beach/ocean view
On the beach, beach cabanas, sun-loungers, beach umbrellas
Point of interest

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available
  • Room service
    Room service
The price is HK$3,726
HK$4,583 total
includes taxes & fees
17 Nov - 18 Nov
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Room options

Available filters for rooms
Showing 30 of 30 rooms

Room, 2 Double Beds, Non Smoking, Resort View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

Executive Suite, 1 Bedroom, Non Smoking, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 800 sq ft
  • Beach view
  • Sleeps 4
  • 1 Double Bed

Room, 1 King Bed, Non Smoking, Bay View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Partial Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Resort View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, View (Mobility Accessible, Tub)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Balcony, Oceanfront (Mobility Accessible, Roll-In Shower)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Furnished balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
Dishwasher
  • 924 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Club Suite, 1 Double Bed, Non Smoking, Oceanfront

Highlights

Furnished balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 1752 sq ft
  • Ocean view
  • Sleeps 7
  • 1 Double Bed

Studio, 1 King Bed, Non Smoking, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 420 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking, Oceanfront

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 924 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Tub)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Roll-In Shower)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Balcony (Oceanfront)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Bedroom, Balcony, Partial Ocean View (Mobility Accessible, Tub)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
  • 800 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Tub)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Bedroom, Non Smoking, Partial Ocean View (Balcony)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
  • 800 sq ft
  • Sleeps 4
  • 1 Double Bed

Studio, Resort View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 420 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Studio, 2 Double Beds, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 420 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Partial Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking, Bay View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • Bay view
  • Sleeps 4
  • 2 Double Beds

Club Room, 2 Double Beds, Non Smoking, Oceanfront

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed, Oceanfront

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Double Beds, View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Non Smoking, Resort View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
  • 800 sq ft
  • Sleeps 4
  • 1 Double Bed

Presidential Suite, 1 Double Bed, Non Smoking, Balcony (Oceanfront)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
  • 2640 sq ft
  • Ocean view
  • Sleeps 7
  • 1 Double Bed

Classic Room, 1 King Bed, Non Smoking, View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Club Suite, 1 Double Bed, Non Smoking, Balcony (Oceanfront)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 1752 sq ft
  • Ocean view
  • Sleeps 7
  • 1 Double Bed

Room, 2 Double Beds, Non Smoking, Oceanfront

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the area

Map
455 Grand Bay Dr, Key Biscayne, FL, 33149

What's nearby

  • Key Biscayne Beaches - 1 min walk
  • Bill Baggs Cape Florida State Park - 3 min drive
  • Crandon Park - 3 min drive
  • PortMiami - 18 min drive
  • Ocean Drive - 23 min drive

Getting around

  • Eighth Street Metromover Station - 14 min drive
  • Hialeah Market Station - 23 min drive
  • Miami International Airport (MIA) - 34 min drive

Restaurants

  • ‪The Ritz-Carlton Club, Lounge - ‬1 min walk
  • ‪Milanezza - ‬12 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪La boulangerie - ‬12 min walk
  • ‪Novecento - ‬13 min walk

About this property

The Ritz-Carlton Key Biscayne, Miami

Luxury family-friendly resort near Bayside Marketplace
Located close to PortMiami and Ocean Drive, The Ritz-Carlton Key Biscayne, Miami provides an adjacent golf course, a poolside bar and a terrace. With a beachfront location, beach cabanas and sunloungers, this resort is the perfect place to soak up some sun. Indulge in a massage, a manicure/pedicure and a body scrub at The Ritz-Carlton Spa, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Mexican cuisine. Fitness classes and yoga classes are offered at the gym; other things to do include hiking/biking. Free WiFi in public areas is available to all guests, along with designer shops on-site and a garden.
Other perks include:
  • 2 outdoor pools and a children's pool
  • Limo/town car service, continental breakfast (surcharge) and bike hire
  • 11 outdoor tennis courts, valet parking (surcharge) and supervised childcare (surcharge)
  • A computer station, a 24-hour front desk and smoke-free property
  • Guest reviews say great things about the helpful staff
Room features
All 402 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as furnished balconies and laptop-compatible safes.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with Jetted bath and designer toiletries
  • Flat-screen TVs with Netflix and cable channels
  • Wardrobes/cupboards, free infant beds and video game consoles

Languages

Chinese (Mandarin), Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10.95 per day)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 50 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 7 AM–11:30 AM: USD 35 for adults and USD 19 for children
  • 4 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Lightkeepers
  • Cantina Beach
  • Dune Burgers On The Beach

Things to do

  • 2 outdoor pools
  • 11 outdoor tennis courts
  • Fitness classes
  • Arcade/games room
  • Bike rentals
  • Children's pool
  • Designer shops
  • Fitness centre
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf caddy
  • Golf cart
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference space (30000 square feet)
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Spa

  • 21 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Lift door width (centimetres): 165
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 84
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Magnifying mirror
  • Pool hoist on site
  • Portable hoist available
  • Smooth flooring in public areas
  • Step-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 86
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Biodegradable coffee stirrers
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • iPod dock
  • MP3 dock
  • Netflix
  • Films for purchase
  • Video game console

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 250.00 per accommodation, per stay, plus a one-off cleaning fee of USD 250.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 11 kg per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per stay.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per night
  • Resort fee: USD 48.00 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Phone calls
  • Pool access
  • Spa access
  • Hot tub access

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately USD 35 for adults and from USD 19 for children
  • Fee for in-room wireless Internet: USD 10.95 per day (rates may vary)
  • Valet parking fee: USD 50 per night (in/out privileges)
  • Pet fee: USD 250.00 per accommodation, per stay plus a one-off USD 250.00 cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The daily resort fee, included in the room rate, covers high-speed Internet access (2nd tier); use of beach chairs and umbrellas; daily beach activities, such as stand up paddle boards, floats, kayaks, and snorkel gear; 1-hour fitness class for up to 2 guests daily; access to the spa tub, sauna, and steam room at the spa: and unlimited in-room local and domestic long distance phone calls.

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 17 years old are not allowed in the spa without adult supervision

Property is also known as

Ritz-Carlton Key Biscayne Miami Hotel
Ritz-Carlton Key Biscayne Miami
The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
Ritz-Carlton Key Biscayne
Key Biscayne Ritz Carlton
Ritz Key Biscayne
Ritz-Carlton Key Biscayne Miami Resort
Ritz-Carlton Miami Resort
Ritz-Carlton Miami
The Ritz Carlton Key Biscayne Miami
The Ritz-Carlton Key Biscayne, Miami Resort
The Ritz-Carlton Key Biscayne, Miami Key Biscayne
The Ritz-Carlton Key Biscayne, Miami Resort Key Biscayne

Frequently asked questions

Does The Ritz-Carlton Key Biscayne, Miami have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at The Ritz-Carlton Key Biscayne, Miami?

As of 14 Nov 2024, prices found for a 1-night stay for 2 adults at The Ritz-Carlton Key Biscayne, Miami on 17 Nov 2024 start from HK$3,725.66, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton Key Biscayne, Miami pet-friendly?

Yes, this resort allows dogs (limit 2 total) with a maximum weight of up to 11 kg per pet. There's a fee of USD 250.00 per accommodation, per stay. A cleaning fee of USD 250.00 also applies. Service animals are exempt from fees.

How much is parking at The Ritz-Carlton Key Biscayne, Miami?

Valet parking is available for USD 50 per night.

What time is check-in at The Ritz-Carlton Key Biscayne, Miami?

Check-in start time: 4 PM; check-in end time: 5:30 AM.

What time is check-out at The Ritz-Carlton Key Biscayne, Miami?

Checkout is at 11 AM.

Where is The Ritz-Carlton Key Biscayne, Miami located?

Located in Key Biscayne, this beachfront resort is next to a golf course and within 12 mi (20 km) of Bayside Marketplace, Kaseya Center and PortMiami. University of Miami and Collins Avenue Shopping Area are also within 16 mi (25 km).

The Ritz-Carlton Key Biscayne, Miami Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 699 out of 1000 reviews" "
Rating 8 - Good. 175 out of 1000 reviews" "
Rating 6 - Okay. 64 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Oct 2024

10/10 Excellent

Michael, New Orleans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, staff very accommodating. Would return
Stayed 4 nights in Oct 2024

4/10 Poor

Sandria

Disliked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Walter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old, but well maintained.
Stayed 4 nights in Oct 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I want to thank Jesus at the front desk who was amazing! The hotel is beautiful and all staff are extremely friendly. I loved the pool, bed, room, and balcony. The beach is long but not wide. Still amazing!
Stayed 3 nights in Oct 2024

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is impeccable. Property is clean and maintained. Staff is very attentive to your needs and requests. The best in personalized service.
Stayed 3 nights in Oct 2024

6/10 Okay

Jared

Travelled with partner
Liked: Cleanliness, amenities
While i was happy with my stay, i was somewhat disappointed that the “gold standards of service” that i was always so impressed by was lacking. In every situation of walking throughout the hotel property I was always the one asking for assistance. And while i did get my answers (of service) i felt as if i was taking the employee away from something they would rather do. Upon leaving the hotel I was actually forced to go back and open the door for my wife as the “bellman” was standing at his podium reading something. When i asked for an extended check out - the young person types away and finally said “the best i can do for you is 2”. There was no question from her about our stay or if there was anything else she could do to make our stay better. With all of these little things - i can survive (at other hotels) but the reason why we chose the Rirz was due to their higher customer centric services. The only thing that made us believe we were at a higher end hotel was the prices for everything!
Stayed 2 nights in Oct 2024

10/10 Excellent

Waseem

Stayed 1 night in Sep 2024

6/10 Okay

Sigelfrido

Liked: Staff & service
The rooms wasn't what we expected from the Ritz
Stayed 1 night in Sep 2024

6/10 Okay

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location. Would stay there again. Only issue is the last night of our stay the air conditioning system was making lots of noise so we were forced to shut it off and sleep without AC for the night.
Stayed 3 nights in Sep 2024

10/10 Excellent

Gnel

Stayed 3 nights in Aug 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, clean, staff is great!
Stayed 1 night in Sep 2024

8/10 Good

Veronica

Stayed 5 nights in Aug 2024

8/10 Good

R Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and the beach area was great. Resort is dated and needs a refresh
Stayed 4 nights in Aug 2024

8/10 Good

Carolyne Olani, Jersey City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location that is close to the beach and great outdoor activities including swimming pools, tennis courts etc. The property was clean and the staff was very friendly
Stayed 4 nights in Aug 2024

2/10 Terrible

Vivien

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very rundown
Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, the amenities are awesome, great environment all around the hotel, I definitely recommend it, if I have to mention something that I did not like it, was the bathroom needs a shower instead of a bath tub.
Stayed 3 nights in Aug 2024

10/10 Excellent

Dalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Jul 2024

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort
Stayed 2 nights in Aug 2024

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Felt it didn’t meet the Ritz standards. Felt dated value wasn’t there. Beach was small
Stayed 3 nights in Aug 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 5 nights in Aug 2024

4/10 Poor

Bobbi jo

Liked: Staff & service
Disliked: Cleanliness
For the price this was not good at all ! The staff was very nice all around but Room was dirty , not stocked , the food was not great and way over priced , not impressed at all , never going back
Stayed 1 night in Aug 2024

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small issue that was resolved quickly - overall a very good property and escape from busy Miami
Stayed 4 nights in Aug 2024

10/10 Excellent

Fredy A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to go with the family.
Stayed 1 night in Aug 2024

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. I wish i lived hetr
Stayed 5 nights in Jul 2024