See all properties

Crown Promenade Melbourne

3.5 star property
Eco-certified Melbourne hotel in Southbank with a full-service spa

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crown Promenade Melbourne

In-room safe, desk, iron/ironing board, WiFi
Exterior
Pool
Pool
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Room service
  • Bar
  • Spa
  • Hot tub
  • Parking available

Room options

Similar properties

Outdoor pool, open 6:00 AM to 9:00 PM, free pool cabanas, pool loungers

Crowne Plaza Melbourne, an IHG Hotel

Pool
Free WiFi
Restaurant
Air conditioning
8.8 out of 10, Excellent, (1002)
The price is HK$866
HK$953 total
includes taxes & fees
27 Jan - 28 Jan
Crowne Plaza Melbourne, an IHG Hotel
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Whiteman Street, 8, Melbourne, VIC, 3006

What's nearby

  • Crown Casino - 5 min walk
  • Melbourne Convention and Exhibition Centre - 6 min walk
  • Collins Street - 11 min walk
  • Marvel Stadium - 2 min drive
  • Melbourne Central - 3 min drive

Getting around

  • Flinders Street Station - 12 min walk
  • Flagstaff Station - 19 min walk
  • Melbourne, VIC (MEB-Essendon) - 20 min drive

Restaurants

  • ‪Crown Entertainment Complex - ‬11 min walk
  • ‪KFC - ‬8 min walk
  • ‪Crown Atrium - ‬2 min walk
  • ‪Cafe Baci's - ‬5 min walk
  • ‪Velvet Bar - ‬4 min walk

About this property

Crown Promenade Melbourne

Eco-certified hotel near Crown Casino
Located close to Melbourne Convention and Exhibition Centre and Collins Street, Crown Promenade Melbourne provides golfing on-site, a casino and a terrace. Take some time to relax at the on-site spa. In addition to shopping on-site and dry cleaning/laundry services, guests can connect to in-room WiFi.
Other perks include:
  • Tennis courts, a front desk safe and a lift
  • Luggage storage, tour/ticket information and laundry services
  • Multilingual staff
Room features
All 465 rooms include comforts such as dressing gowns, as well as thoughtful touches such as safes and WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Coffee/tea makers, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi

Food and drink

  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Full-service spa
  • Golf
  • Sauna
  • Shopping
  • A hot tub
  • Tennis

Family friendly

  • Separate living room

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • Casino

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower

Entertainment

  • Films for purchase
  • TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Safe
  • Slippers

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne
Crown Promenade
Crown Promenade Melbourne Hotel
Crown Promenade Melbourne Melbourne
Crown Promenade Melbourne Hotel Melbourne

Frequently asked questions

What time is check-in at Crown Promenade Melbourne?

Check-in begins at 2 PM.

What time is check-out at Crown Promenade Melbourne?

Checkout is at 11 AM.

Where is Crown Promenade Melbourne located?

Located in Southbank, this spa hotel is within a 10-minute walk of Southbank Promenade and Crown Casino. Melbourne Convention and Exhibition Centre and Collins Street are also within 15 minutes. Flinders Street Station is 12 minutes by foot and Flagstaff Station is 19 minutes.

Crown Promenade Melbourne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 734 out of 1001 reviews" "
Rating 8 - Good. 216 out of 1001 reviews" "
Rating 6 - Okay. 37 out of 1001 reviews" "
Rating 4 - Poor. 7 out of 1001 reviews" "
Rating 2 - Terrible. 7 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location and staff. However the room was incredibly bland. And the shower needed the finesse of a safe robber to manage - 1mm either way in the hot tap was the difference between scolding hot enough to melt your skin off, or cold enough to be considered an ice bath.
Stayed 1 night in Jan 2025

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a Friday night stay at this time of the year and breakfast included, the prize on Expedia was AMAZING
Stayed 1 night in Dec 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

JOHN

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not happy with our stay this time. We have stayed at the Promenade for many years and were disappointed when we arrived to be informed there is no longer in-room dining. This is something that should be noted on the system as this has changed just as of a couple of months ago. If we had known this we would have stayed elsewhere
Stayed 1 night in Nov 2024

8/10 Good

Holly

Stayed 3 nights in Oct 2024

2/10 Terrible

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disgusting. Bed was wobbly and not supportive. Sore back. Pillows were used and crumpled. No bloody room service are u kidding that’s what people want especially in a 5 star crown hotel! I ordered balloons for the room as it was my husband 60 th birthday. The numbers were around the wrong way so it read 06. Really. What the actual…… nobody could care less. Never going back.
Stayed 5 nights in Oct 2024

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was dirty and clumped long hair found in drain in bathroom shower. This hotel has no room service at all. Airconditioning system in room was broken. Overall cleanliness and condition of room was terrible. I have been a long term guest of this hotel but will not be going back. Hotel Manager Ellis did not even care when informed of the state of the room.
Stayed 1 night in Oct 2024

10/10 Excellent

john

Liked: Amenities
Great location
Stayed 1 night in Sep 2024

8/10 Good

Robyn Maree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Stars - not 4.
Check in slow, even with a Hotels.com receipt fully paid; mini bar not restocked but a mini bar check is charged for; remote control not working so no Foxtel accessible; not really 4 staff accom - there is much better available in Melbourne.
Stayed 2 nights in Aug 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Egor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to walk most places, excellent service and rooms

8/10 Good

Benn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Jade Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything shops, restaurants, bars
Stayed 2 nights in May 2022

10/10 Excellent

Keryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fantastic service, beautiful rooms
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay, has everything you need on site. So glad we chose Crown!
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and the views were amazing
Stayed 1 night in Apr 2021

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel is in a great location a short walk from the river with its plentiful bars and restaurants. The city centre is in easy walking distance. During our stay we spent 2 days at the Australian Open tennis and saw a Big Bash 20/20 cricket match at the MCG, these venues are 30 to 40 minute walks from the hotel along the Yarra river.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel and great staff
My wife and I had a lovely two nights here and will definitely go back

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Em, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Corner King Room - Not at all what is advertised.
We booked a Corner King room for our anniversary & were very disappointed when the room we were placed in looked nothing like what is advertised on the website. it was the exact layout of a standard room but on the corner of the building. felt very ripped off as the listing shows a corner room with curved windows. spoke with staff regarding this & they offered a free upgrade next time we stay, but to be honest. this was an expensive night as it is, so staying there again is probably not on the cards unless we stay mid week.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed the one night great hotel all staff prompt with service and friendly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Really friendly staff very helpful, lovely rooms & accessible to events we attended Would defiantly come back