6/10 Okay
sharon
Business traveller
18 Dec 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was happy with this property in terms of cleanliness, good rooms and good price but I will not be staying here again.
I was here last week for work. I work 18 hour days in concerts and work very late. I requested a late check out that was approved and confirmed as I needed to drive the next day and needed sleep. During the confirmed and approved check out time of 1:00 pm, I was woken up 3 times by housekeeping knocking between 11:00 and 1:00. (I had the do not disturb sign on too) I confirmed with the front desk my late check out and even after that they knocked again, I even put a handwritten note on my door.
I could not get back to sleep and drove very exhausted and unsafe.
I had this same hotel booked again for work this week and explained to them how this cannot happen again, I work late and need the sleep to drive. They triple confirmed a noon checkout and told me it won’t happen.
At 11:04, again with the do not disturb sign on and confirmed with the desk I can leave at noon, I was once again woken up by heavy knocking from housekeeping.
It might not seem like a big deal but I assure you an extra hour of sleep after an 18 hour day makes a huge difference. I was so startled and then quite annoyed this happened again within a week I was completely unable to fall back asleep.
Beyond this the hotel was great but after doing everything on my part for this and told again and and again it won’t be an issue, the fact that it was one was unacceptable.
sharon
Stayed 2 nights in Dec 2024