1. Forget that a property management company exists - they will not come to help you. For some reason, the house did not have the keys to the public spa, which was an essential factor in choosing a vacation spot. This was reported to the property manager on the day of arrival through all available communication channels (email, phone calls, messages). A day later, through every communication channel, the answer came that the key should be inside the house. This was not the first time I came to this place, and I made and sent a video of all the places in the house where the key could be. Then, I received a message about how hard they were working to solve my problem. I even believed it, but every day I contacted them and informed them that their hard work in delivering the key to me (!) was not yielding results. Every day in their replies, including the day I left home (!), I received only messages and emails about how hard the property management company was working so that I could get this key.
2. The grill propane tank was empty, which turned out to be beyond the property manager's responsibility. You can cross the grill off the list of services offered to you. For the sake of one or two times of use, not a single guest will buy a balloon, which means the balloon will always be empty! This was not the case in previous years when I stayed in this neighborhood.
Question - should the problem of missing the spa key have resulted in a refund of some of the money?