The Good:
Staff was excellent, rooms/beds were comfortable (Ocean Front - Jr Suite - 5th floor), location, view and beach were great. We have been going to Mexico for 20 years and I thought the hotel and accommodations met our expectations. They delivered a desert for our anniversary, which I thought was awesome - THANK YOU. The staff was excellent at all levels, but the front desk could use a boost with customer service, but certainly not a negative.. The food choice was limited but good.
The Bad:
No refrigerator in room. Water pressure changed day to day, but not a major issue. All Inclusive usually means everything, the best meals (Steak/Lobster) cost extra ($50 more), which I had 4 times. Angelo's restaurant also charged more for the premier meals. My biggest complaint is this is the first hotel that I have stayed at where you need to buy coffee for the room. The coffee pot is supplied, but you pay $1.50 daily for coffee packets after one free packet. The money is not my issue as I tipped over $300 to the awesome staff but increase the daily rate by $2 and supply coffee in the room as it comes across as nickel/dime treatment.
Final - Would I stay again - Yes, but the nickel/dime left a bad taste in my mouth. All Inclusive was still good as the cocktails flowed for 9 days. I would still consider this hotel one of the best in Mazatlan, Mexico.