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"The room lacks a closet, and the clothes hangers are positioned awkwardly, making it easy for them to snag on clothing. The air conditioner remote control lacks English labels, which can make it challenging for non-Japanese speakers to operate. The towels provided are quite small; offering larger towels or providing more would be a welcome improvement. A laundry facility is available on the second floor, which is convenient. However, the dryer is underpowered, so drying clothes requires splitting loads and additional time, costing around 800 yen altogether. The laundry machines require detergent, but the hotel does not sell any. This could be inconvenient for guests, especially considering that Tokyo laundromats often include detergent automatically. The room also lacks napkins, which can be inconvenient as the provided toilet paper is unsuitable as a substitute. During breakfast, the bread supply often runs low before 8 a.m., leaving guests to wait or do without, as no additional bread is brought out after this time. 部屋にはクローゼットがなく、ハンガーが不便な位置に設置されているため、衣類が引っかかりやすいです。 エアコンのリモコンには英語のラベルがないため、日本語が分からない方には操作が難しいかもしれません。 タオルはかなり小さいため、もう少し大きなタオルや多めのタオルを提供してもらえるとありがたいです。 2階にはランドリー設備があり便利ですが、乾燥機のパワーが弱いため、衣類を小分けにして追加の乾燥時間が必要で、合計で約800円かかります。 ランドリーマシンには洗剤が必要ですが、ホテルでは販売していないため不便に感じるかもしれません。特に東京のランドリーでは自動で洗剤が追加される場合が多いので、その点がやや不便です。 部屋にはティッシュが置かれておらず、トイレットペーパーは代用に適していないため少し不便です。 朝食の際、パンの量が8時前に少なくなりがちで、追加のパンは提供されないため、ゲストは待つか、パンを諦める必要があります。"

"Really nice hotel right near Matsue station. All amenities were excellent "

"This hotel is in a good location, is clean and comfortable, and has a kind and helpful staff."

"Very nice place to stay. It needs more hot spring options and the kaiseki dinner needs to change on the second night. No tattoos allowed. No coed bathing. "

"Great place to stay in Matsue. Super close to the train station, an easy 15-20 min walk to the Castle District. Lots of good restaurants and konbini available nearby. Rooms are small but very comfortable. Hotel is very clean and well-run. A great place to stay."

"部屋もトイレも清潔で全体的に満足です。少しのアメニティも利用できます。朝ごはん美味しかったのでおすすめします。"

"I had a great stay at Matsue New Urban Hotel. The location was convenient and I really liked their systems in place for the amenities in the lobby. In addition, the hotel room looked brilliant and the staff were very kind. "

"Great stay! Our room overlooked the bay/river/lake (don't quite know which one it was) on the 4th floor. We booked a Japanese style room, and slept on floor futons. It was surprisingly comfortable for us even though we are very tall and double the size of locals. Our kids were loud at times even though we tried to tame them as much as possible. The staff did not complain that they weren't quiet and compliant--which was a relief. The location was fantastic for walking to local places to eat. We wish that we had made reservations ahead of time at the Willows and had had the opportunity to speak with James a little longer than we did at check in. His restaurant in the hotel along with many restaurants in the area are fully booked on weekends with out reservations and closed on Sunday/Monday. Check and book in advance if you're interested in eating out. There is a FamilyMart and 7-11 within walking distance and a microwave in the lobby. Our room had a hot water heater and mini fridge. We did not eat the buffet breakfast therefor we cannot comment on it. The view from our room was beautiful day and night. We went to bird sanctuary, and national park which are within driving distance--both were great. On a previous visit I had taken a boat tour around the castle in fall which I loved. We love Matsue and will return again. Thank you for the lovely stay."

"Although it was a capsule hotel, it was very comfortable. If you are going to keep things in the fridge and it disappears, it’s most likely the staff is holding onto it if you are bringing luggage it’s a better hotel if you only have one piece of luggage. "