2/10 Terrible
Dominic B.
14 Oct 2024
Disliked: Cleanliness
Exceptionally Bad Experience
Arrived as scheduled and on time on 10/04/24. House was not ready with maintenance worker still on premises. We were scheduled to stay until 10/12/24. On 10/05/24 Hurricane Milton was declared a Category 5 and we received notice from local authorities that an evacuation was possible. Voluntary evacuation was issued early on 10/06/24 due to the hurricane en route. Marco Island was in the possible storm track. We were able to get on an overbooked red eye flight back to NY on 10/06/24 but had to drive in the driving rain and wind to Ft. Lauderdale airport. Prior to leaving the rental I contacted Vacasa who advised that our departure was up to us and there would be no consideration for our early departure due to "Act of God". On 10/07/24 the evacuation was revised to MANDATORY! However Vacasa has taken the position that "the hurricane missed Marco Island" and we were not required but rather chose to leave and therefore no consideration in the form of a refund or credit would be issued. I have rented many properties through VRBO in the past with good experiences. I would strongly advise any future renters to avoid Vacasa properties!
Dominic B.
Stayed 8 nights in Oct 2024