The hotel was clean, tidy and well maintained. However, there were certain areas that proved to be less than the 5 star... The wifi service is very unreliable and was very limited to access. It was mostly too busy or provided a poor and intermittent service.
The staff were polite and friendly, and they worked well. However, again areas were not 5 star. The buffet service was just that in the dining area. We were not always offered drinks with meals and had to ask. The staff in the dining area were too busy to engage and it felt at times, like a cafeteria.
The food which was all inclusive, as can be the way, became a little repetitive in the 12 day stay. However, it was well cooked, well maintained and tasted very good.
The pool area is good, there was access to water slides twice a day and the location can be very isolated towards the end of the resort. There is building work on going, but this was not an issue in anyway. The scenery was good and it was a short walk to the beach.
The hotel caters mainly for Turkish families and then an international array of other nationalities. The atmosphere is relaxed and friendly. The poolside games were fun.
The entertainment team were friendly but this finished about 11pm and then apart from leaving the hotel, which is quite remote; there was little else to do. People congregated in the bar - reception area, but this was noisy for the rooms overlooking this section; ours was one of them.
We did enjoy, but not 5 star.