Starting with the concern. While the adjusted rate was not too unreasonable, iTrip vacations decided to raise our nightly rate by 50% after we had already confirmed our booking
The explanation they gave was that they had adjusted the price for eclipse in their personal system, but that an error had happened and it did not translate over to Vrbo
This would not have been a huge deal, however they made no attempt to communicate with us or inform of this change. They simply changed the price in Vrbo. The only reason we got an explanation was because I checked our booking to make some final confirmations before the trip and saw the price had gone up
I consider this to be completely unprofessional and unacceptable, and will not be staying with them again as a result. I understand that mistakes happen, but changing the price by 50% without even informing me beforehand was incredibly shocking
The reason I’m not giving them a worse rating than 3-stars is because they were otherwise very pleasant and understanding throughout the process
We had a heavy rain storm that made it unsafe to drive and they allowed us stay until the rain had cleared. Everything at the property was as advertised
It’s just very disappointing that they didn’t contact me before adjusting the price for our booking