We planned this visit months ago with friends, to attend services at Weston Priory, and take in the autumn leaves and our football games together. Just before making the trip, our friends discovered statements on the rental site to the effect that a 4-wheel drive vehicle was needed to get to the house. Since we couldn't reach anyone to confirm whether this was true, our friends felt they had to opt out of the trip. Needless to say, that pretty well defeated the whole purpose of the stay for us. But having paid a considerable sum for the weekend, we went ahead, expecting that we could at least enjoy our games between Priory services.
Within an hour or two of arriving, though, we found we weren't able to turn on the TV. I called the number for Vacasa and explained the situation at length. The operator read from the info they'd been provided (most of which appeared on the web site) -- which was wrong in terms of the remote controls at the house, and therefore useless. "We're submitting a ticket for it right away," she told me. We received no calls or emails on Friday night or Saturday morning. I called Vacasa again on Saturday morning and spoke with a very helpful representative, who assured me she was going to try to reach the caretaker to either call or come by. But there was no call or visit. I called again, and spoke with yet another Vacasa representative, who advised that she was "pinging" the caretaker again -- but still, there was no response whatever. Representatives I spoke with all indicated that the info they've been provided indicated that there was no cable tv service at the property. But the promotional info on the rental site touted the TVs, and info sent to us said that there was cable until October 21st. Why the inconsistencies? And why no help when needed?
In addition, people should be aware that the stairs within the house are extremely narrow and angled, without a railing all the way down. A very tricky (treacherous) set of stairs for anyone older or somewhat infirm.
The space is nice and the view is spectacular. The kitchen has most items needed, and the location is great for those visiting the Priory or Weston. But given our very poor experience with the info posted about the site and the Vacasa management of the property, we won't plan to rent the space again.