It was the worst hotel I had ever stayed. The staff and management of the hotel were very awful. I was told by hotel.com to pay by CHF however I was charged by USD from my credit card and I had to bear the extra exchange loss in this case. When I arrived at the hotel, I was shown the slip of USD to sign off. I refused to sign on it and ask the staff to reverse the USD and charge me CHF. The staff promised that they would resolve the problem when their manager would be back several days later and would give me the feedback soon. However, I did not receive any reply from them even afterwards I sent email to them, no any response. Moreover, when I asked the hotel.com for help, the hotel argued that they did not charge me any USD at all. They insisted that it was my card problem rather than their problem. Even I showed them my bank record to prove my card can be charged with either CHF or USD. They did not admit to do it. It was unbelievable that they told a lie in this case. Although it was not that big money but it was a moral issue. And I was really disappointed by both the hotel and hotels.com. I would tell all my friends by social networking the behavior of the hotel.
Kelly
4/10 欠佳
tmtpoon (Hong Kong)
2014 年 8 月 8 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Good location but poor service
The hotel is located near the station and river. The TV control is missing and we have to ask for a spare one. There is no air conditioning in the room. There is no cleaning service unless we ask for one. This is by far the worst hotel we have ever stayed during our trip in Europe which covers four countries and seven hotels.
tmtpoon
10/10 優異
Francisco
2025 年 3 月 14 日
讚好:整潔度、職員與服務和住宿狀況
Cuarto espacioso, agua caliente, zona increíble
Francisco
於 2025 年 3 月住了 2 晚
10/10 優異
steve
親子同遊
2025 年 1 月 5 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean. Staff were helpful. Close to all attractions.
steve
於 2025 年 1 月住了 3 晚
10/10 優異
Timothy
2024 年 9 月 17 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Front desk staff was friendly and amazing. 10 minute walk from the train station. Nice area.
Timothy
於 2024 年 9 月住了 1 晚
10/10 優異
Marie
2024 年 8 月 2 日
Marie
於 2024 年 7 月住了 1 晚
6/10 一般
Stig
家人同遊
2024 年 7 月 31 日
讚好:整潔度和職員與服務
不滿:住宿狀況和客房舒適度
Stig
於 2024 年 7 月住了 1 晚
10/10 優異
Karla María
家人同遊
2024 年 7 月 21 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excelente la estancia y la atención! Todo queda muy cercas y te dan la tarjeta de autobús gratuito.
Karla María
於 2024 年 7 月住了 2 晚
10/10 優異
David
家人同遊
2024 年 7 月 9 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice place
David
於 2024 年 7 月住了 1 晚
4/10 欠佳
Lily
親子同遊
2024 年 7 月 8 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
No air conditioning. No warm water for shower (unadjustable). Too expensive.
Lily
於 2024 年 6 月住了 1 晚
2/10 很差
DAE YEON
2024 年 7 月 8 日
DAE YEON
於 2024 年 7 月住了 1 晚
10/10 優異
ZAHIR
2024 年 7 月 1 日
ZAHIR
於 2024 年 6 月住了 2 晚
8/10 不錯
Betty
2024 年 6 月 12 日
讚好:整潔度、職員與服務和住宿狀況
Betty
於 2024 年 6 月住了 1 晚
10/10 優異
真實旅客
家人同遊
2024 年 6 月 9 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2024 年 6 月住了 1 晚
10/10 優異
heejong
2024 年 6 月 2 日
heejong
於 2024 年 5 月住了 1 晚
8/10 不錯
Regina
家人同遊
2024 年 6 月 2 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Boa localização, com comércio próximo. Piscina climatizada. Indicamos, mas o assoalho fazia barulho
Regina
於 2024 年 5 月住了 2 晚
10/10 優異
George
2024 年 5 月 26 日
George
於 2024 年 5 月住了 1 晚
10/10 優異
Royne
2024 年 5 月 26 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Basletor Hotel review
the staff was extremely helpful and the location was perfect just one block off of the river.The coffee house across the street was perfect and the Restaraunts in the area were great.We attended a Mass/Concert ath the church just a block away and were hyelped by the desk staff to find out various details. Overall I would recomend this hotel to anyuone..
Royne
於 2024 年 5 月住了 4 晚
10/10 優異
Ulrich
2024 年 3 月 16 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sehr kompetente und freundliche Receptionistin, die alles für mich vorbereitet hat, weil ich erst nach Mitternacht anreisen konnte. Danke, Jacqueline