The location is excellent - right near City Hall and Plaza de las Fuentes. The bed was amazingly cozy, the room was peaceful and quiet, and the lobby and office area were beautiful. Overall I really enjoyed my stay. A few gripes:
- The parking garage is not in/out. Each time you go in the meter starts over (up to $19 per day). A few times I parked outside or around Pasadena to avoid double paying for one day.
- The whole hotel has dim lights and is fairly dark, with dark carpet and dark furniture. Some people may be bothered by that type of thing.
- The room had a slow-draining tub with a shower curtain, which felt a little more two-star to me.
- They put perfume into the ventilation so it smells a little but like an Abercrombie store.
Overall however, I had a good time at the Westin :)
Jared
於 2025 年 4 月住了 8 晚
10/10 優異
Kennie
2025 年 4 月 13 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and convenient
Kennie
於 2025 年 4 月住了 1 晚
10/10 優異
Ramses
2025 年 4 月 13 日
讚好:整潔度、職員與服務和住宿狀況
Great place
Ramses
於 2025 年 4 月住了 1 晚
10/10 優異
TAE JONG (Washington)
家人同遊
2025 年 4 月 12 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lobby was warm and welcoming with Harry Potter like ambiance (I think it was the lights they had). I loved the refreshing citrus like scent every time I walked by the lobby. Receptionist who helped us check in was very polite, friendly and professional.
Property is located in a quiet and cozy neighborhood. Our room was a bit on a small size but looked very nice and clean. Clean bathroom was definitely a plus for me. Next time I return to LA area, I would definitely return to this hotel. Highly recommend this place.
TAE JONG
於 2025 年 4 月住了 2 晚
10/10 優異
Mark
伴侶同遊
2025 年 4 月 12 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastic location, great property!
Mark
於 2025 年 4 月住了 4 晚
6/10 一般
Armando
2025 年 4 月 10 日
Armando
於 2025 年 4 月住了 1 晚
10/10 優異
Steven
2025 年 4 月 10 日
讚好:整潔度、職員與服務和住宿狀況
Clean, quiet, and where we wanted to be
Steven
於 2025 年 4 月住了 1 晚
4/10 欠佳
Ken
2025 年 4 月 9 日
不滿:整潔度、設施服務和住宿狀況
These are the deficiencies:
1. There was a blood stain on the bed sheet, clearly visible.
2. The glasses in the restaurant/bar did not appear to have been washed.
3. Most hotels have vending machines on the floors that dispense soft drinks and bottled water. I was told at the front desk, that if I wanted water, go to the restaurant/bar.
It’s a great location, but I will not stay here again.
Ken
於 2025 年 4 月住了 1 晚
8/10 不錯
Renee (La Quinta)
家人同遊
2025 年 4 月 9 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The building, location, and staff are very good. The price of parking is a bit steep but comes with the territory. My one critique is that in the past when I've stayed there the coffee in the lobby was good quality and free. Now the coffee (still good) is not free which seems to me that the hotel is trying to squeeze every cent it can from the customer. As it is the customer is paying high rates for the hotel, parking, and taxes - is it to much to ask to give a little back Westin? I guess so...
Renee
於 2025 年 4 月住了 1 晚
6/10 一般
Hans
家人同遊
2025 年 4 月 8 日
讚好:職員與服務
不滿:住宿狀況
The hotel and the rooms are showing its age. It's overdue for a refresh. The location is very good though.
Hans
於 2025 年 4 月住了 2 晚
10/10 優異
Alba
2025 年 4 月 8 日
讚好:整潔度、職員與服務和住宿狀況
Alba
於 2025 年 3 月住了 4 晚
10/10 優異
Ehab
2025 年 4 月 8 日
讚好:整潔度、職員與服務和住宿狀況
Ehab
於 2025 年 4 月住了 2 晚
10/10 優異
Jose
2025 年 4 月 7 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Quiet place to relax while staying at hotel.
Jose
於 2025 年 4 月住了 1 晚
2/10 很差
Jessie
伴侶同遊
2025 年 4 月 7 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
First of all, we had reserved a king bed. I was giving a room with two double beds. Their excuse was because I booked third-party and they had to give my room to somebody else which is completely unacceptable.. then staff proceeds to give me a $30 breakfast voucher. Like that’s going to solve the room issue.
I then go and have dinner at their restaurant the food was absolutely disgusting. Not what I ordered and their description of their menu is absolutely absurd.. the next day I had to check out do not waste your time or your money at the Westin in Pasadena. It is more of a one star rating hotel. Customer Service is atrocious. The restaurant is absolutely disgusting and they don’t give you what you pay for. Sage yourselves the stress of staying at this cheap dirty disgusting place they’re hiding behind the name the Westin, it is trash!
Jessie
於 2025 年 4 月住了 2 晚
8/10 不錯
Peter
2025 年 4 月 7 日
讚好:職員與服務和設施服務
Great old fashioned upscale hotel. Nice place, but lacked free breakfast and other amenities that are common at most hotels. Everything “extra” that isn’t “extra” elsewhere was available - for a price.
Peter
於 2025 年 4 月住了 3 晚
8/10 不錯
Stacy
伴侶同遊
2025 年 4 月 6 日
讚好:整潔度、職員與服務和設施服務
Soap dispenser in the shower was empty, no washcloths.