We stayed there for 5 nights. Unlike other hotels, we were informed that the duvet cover will only be changed every two days. However, they never changed it for you and emptied the bin even it was full. The cover had a clear footprint on it. Cleanliness is really a serious issue and should draw the management's attention.
真实旅客
2018 年 10 月入住 5 晚
6/10 一般
真实旅客
2018 年 10 月 1 日
满意:清洁度
不满意:住宿条件和设施
tiny room, except this everything is alright, bathroom is ok, wifi ok, 5 mins walk from nearest underground station, close to Hyde Park
真实旅客
2018 年 9 月入住 5 晚
6/10 一般
真实旅客
2018 年 8 月 7 日
不满意:客房舒适度
真实旅客
2018 年 7 月入住 2 晚
8/10 还可以
Kuangi,第十大道與42街交叉口。
2018 年 7 月 21 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
舒服的房間
舒適房間,讓我的倫敦之旅很滿意
Kuangi
2018 年 7 月入住 2 晚
6/10 一般
真实旅客
2017 年 5 月 28 日
不满意:清洁度、住宿条件和设施、客房舒适度
Old style hotel but feel good
Hotel with history and old style, I like it. Room are small but it's expected. Bed too soft and floor little dirty. Wifi not work for a day but staff crew is very helpful n breakfast place staff very nice.
Room was in good location and a good price when we booked in comparison to other similar places. Other than one person the staff was friendly and helpful. The negatives were that elevator was broken so not great for luggage. Room was in basement with almost no sound proofing. Heard everything including snoring person next door through the wall lol. Was stated they had breakfast but did not. They have a breakfast room but looked to be used for storage and a staff area. I was given an odd look and a blunt answer of No when I asked if they did. Booked 3rd party however their direct website also states they have a restaurant. Lastly when I booked I had to pay 1/2 upfront. I put my info in and it showed my remaining balance. However upon check - in I was told to pay in full up front. I was confused and told them I had already paid in part. I was rudely told "no you didnt" I showed him the message and was rudely told thats on expedia if they took payment not us. I understand hotels are not a fan of 3rd party sites because of the issues that can arise. However that is not an excuse for poor customer service skills. Based on his reaction its likely not the first time this problem has come up so I understood the annoyance. But kindness costs nothing and as someone who appreared to be a manager he should know that.
Robin
2024 年 11 月入住 2 晚
8/10 还可以
Tetiana
与家人出行
2024 年 12 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Tetiana
2024 年 12 月入住 3 晚
8/10 还可以
真实旅客
与家人出行
2024 年 12 月 7 日
满意:住宿条件和设施,员工和服务
真实旅客
2024 年 8 月入住 4 晚
10/10 超赞
Mary
2024 年 11 月 25 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mary
2024 年 11 月入住 3 晚
8/10 还可以
Dimitri
2024 年 10 月 19 日
满意:员工和服务,清洁度
Dimitri
2024 年 8 月入住 3 晚
10/10 超赞
Nicola
2024 年 10 月 11 日
Nicola
2024 年 9 月入住 4 晚
6/10 一般
Mark
2024 年 10 月 9 日
Mark
2024 年 7 月入住 1 晚
8/10 还可以
Kris
2024 年 10 月 5 日
Safe
Kris
2024 年 8 月入住 11 晚
8/10 还可以
Anessa
团体旅客
2024 年 9 月 27 日
满意:服务设施,员工和服务
There were stains on the pillows, hair on the bed sheet and the shower drain was bubbling after shower
Anessa
2024 年 9 月入住 1 晚
6/10 一般
Fanny
2024 年 9 月 25 日
Fanny
2024 年 9 月入住 3 晚
8/10 还可以
Brett,Bend
与配偶出行
2024 年 9 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property was nice
Brett
2024 年 9 月入住 3 晚
6/10 一般
JONATHAN
2024 年 9 月 21 日
满意:服务设施
不满意:清洁度、员工和服务、住宿条件和设施
Great location. I complained about 1 of the single beds sheets being stained, the lady assured me they were clean and 12 days later it was still there. Lucky it had 2 beds.
JONATHAN
2024 年 9 月入住 13 晚
8/10 还可以
Jane
与家人出行
2024 年 9 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was friendly and knowledgeable. The rooms were small and clean. Some attractions were not walking distance.
Jane
2024 年 9 月入住 3 晚
6/10 一般
真实旅客
与家人出行
2024 年 9 月 20 日
Hôtel bien situé, convenable pour un court séjour, chambre assez minimaliste mais fait l’affaire. Personnel sympa mais sans plus.
真实旅客
2024 年 9 月入住 3 晚
10/10 超赞
siri
2024 年 9 月 20 日
siri
2024 年 9 月入住 3 晚
10/10 超赞
Mauro
2024 年 9 月 18 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel da consigliare
Buona la posizione vicina alla stazione metro e di fronte a dei giardini meravigliosi.
Accolto benissimo alla reception e con un buon servizio di pulizia.
Un hotel che ci tornerei e che consiglio a tutti .