Our family of 5 (two parents, 3 young adult children) was very happy with this flat. The location in Chelsea was a 15 minute walk from Earls Court tube station, 3-4 minutes from convenient bus stops, 3 minutes from a good grocery store, and 10-25 minutes from a wide variety of restaurants.
The flat and all provided linens were clean upon arrival, though it was somewhat difficult to keep it clean during our stay. There is a mostly-working vacuum cleaner provided but no broom, no cleansers, toilet cleaners, or cleaning rags. This is no problem for a 4-5 day stay, but 2 weeks of 5 active people living together requires some ability to sweep crumbs, wipe up counters, quick-clean bathrooms, etc.
The bedrooms and bathrooms are well laid out and comfortable. As stated elsewhere, the stairs to the lower bedroom can be dangerous. Really not stairs. More like a ship’s ladder. It was fine for us because we put the nimble young adults down there.
We stayed in this non-air conditioned flat during London’s record 104F/40C temperatures and it was rough for the hottest 1-2 days. We were very grateful for how quickly Nick was able to provide us with a new fan and have nothing but the highest marks for how responsive he was during our entire check-in and stay.
We would definitely stay in the flat in the future and will recommend it to friends.