The hotel staff is are very professional and friendly.
Pi-Che
2023 年 12 月入住 1 晚
6/10 一般
Kudzai
2025 年 4 月 10 日
满意:住宿条件和设施,员工和服务
The
Kudzai
2025 年 4 月入住 1 晚
6/10 一般
Fatema
2025 年 4 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was lovely and clean and staff are very friendly. Unfortunately our bedroom aircon stopped working so it was very stuffy in the bedroom!
Fatema
2025 年 4 月入住 1 晚
8/10 还可以
Ella
团体旅客
2025 年 3 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly, helpful staff. The rooms were a good size, the spa was a nice addition. Staff at breakfast ushered us to our seats and explained what was at each breakfast section.
Upon booking in, everything was explained clearly, was a lovely experience start to finish.
Ella
2025 年 3 月入住 1 晚
8/10 还可以
Lauren
团体旅客
2025 年 3 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyable one night stay, very comfortable bed and spacious room (family room). Great breakfast spread and extensive snack options; spacious warm pool and friendly staff. Exceeded my expectations.
Lauren
2025 年 3 月入住 1 晚
8/10 还可以
Philip,England
与配偶出行
2025 年 3 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed our stay, great breakfast buffet quality of all the food was high. Pleasant front of house staff made a good impression and despite the area being under construction, it was interesting and promising for the future. Clean rooms and nice warm pool, sauna and steam rooms. Would consider a return sometime.
Philip
2025 年 3 月入住 2 晚
8/10 还可以
Liam
团体旅客
2025 年 3 月 16 日
满意:住宿条件和设施,服务设施
The hotel itself was brilliant. Was going to the o2 for the weekend and the hotel was only short distance from the tube. Everything was great, rooms are decent. All great, until the breakfast after checkout. Was like the staff was worried we were going to run off without paying. The actual breakfast was poor. Was expensive and not a lot of choice. The staff kept coming over asking about method of payments whilst eating our breakfast. And as soon I had finished my last bite,(not an exaggeration)she had come over with the card reader and the bill. Hadn’t even had time to start my coffee and didn’t bother in the end. Made us both feel incredibly uncomfortable. The lady herself seemed nice enough, seemed more of a training issue.
Liam
2025 年 3 月入住 2 晚
10/10 超赞
Fiona
2025 年 3 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
Fiona
2025 年 2 月入住 1 晚
6/10 一般
Lydia
2025 年 3 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is very clean and the staff were nice too. At a point the room was very very cold and I had to call someone several times to come check the room temperature. Basic necessities like slippers and bath robe had to be asked downstairs at the reception. I was shocked about the deposit and it’s been more than a month and I have still not received my deposit back. I tried calling the number provided but was on it for almost an hour and nobody picked up. I will most definitely take legal action against the hotel if my deposit is not being refunded as soon as possible cause this is insane.
Lydia
2025 年 2 月入住 2 晚
10/10 超赞
Claire
与家人出行
2025 年 3 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
Great location - right near the station. Nice breakfast with lots of choice in a light and airy location. Good room. Kind receptionists.
Claire
2025 年 2 月入住 2 晚
10/10 超赞
Eboni
与家人出行
2025 年 3 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall the hotel was an excellent experience. It was close to the train which made traveling into the city easier. It is far out from most London restaurants but again the train being so close made it easy to get around. The staff was always available to assist with anything when needed. The bar however was closed during our stay but luckily the restaurant was open with a bar.
Eboni
2024 年 12 月入住 8 晚
10/10 超赞
Glenville
与配偶出行
2025 年 2 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly and helpful staff. Great facilities and food and drink. Modern, comfortable bedroom. We would have liked a door on the washroom area.
Glenville
2025 年 2 月入住 1 晚
10/10 超赞
Adam
商务旅客
2025 年 2 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
★★★★★ Great Stay, Highly Recommend!
Loved my stay at Aloft London Excel! Spacious, modern rooms, fantastic staff, and great amenities like the pool and gym. Perfect location for Excel events and easy transport links. A few minor areas for improvement, but overall, a top-notch stay—would definitely return!
Adam
2025 年 1 月入住 1 晚
8/10 还可以
Roxanne
2025 年 2 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Convenient location with plenty of parking at a fair rate (discounted via the hotel) clean and modern hotel with great facilities. Would recommend and will booking again.
Roxanne
2025 年 1 月入住 1 晚
6/10 一般
M
与家人出行
2025 年 2 月 24 日
不满意:服务设施
We stayed here for the location primarily, as we needed access to the Excel Exhibition center. While it is connected as advertised, it's not a covered pathway. So if it's raining you will need an umbrella for the short walk.
Other than location, we found our stay lacking in many areas for a four star property.
The biggest issue was with the temperature control. We had two rooms on the sixth floor, we had to call the service engineer several times to fix the air conditioning. The room would get hot and stuffy and it would take hours to cool down.
Toiletries like body lotion had to be asked for from housekeeping.
Due to the Pokemon convention, the bar area was full of noisy rambunctious children as late as mid night. The hotel staff made no effort to ensure the other guests weren't disturbed by this.
One of the bartenders was rude and condescending during a brief conversation. Food from the dockyard restaurant was also underwhelming.
Overall, we won't be staying here for the next convention as there are hotels nearby that provide better value for money.
M
2025 年 2 月入住 3 晚
10/10 超赞
Angela
2025 年 2 月 23 日
满意:清洁度、员工和服务、住宿条件和设施
Angela
2025 年 2 月入住 1 晚
10/10 超赞
Ingrid
2025 年 2 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very close to the Excel. So convenient
Ingrid
2025 年 2 月入住 1 晚
6/10 一般
Edward
商务旅客
2025 年 2 月 22 日
满意:员工和服务,清洁度
All fine, except lighting in the room and the bed. The former too bright. The latter gave me shoulder pain.
Edward
2025 年 2 月入住 1 晚
6/10 一般
Susan
2025 年 2 月 19 日
Susan
2025 年 2 月入住 4 晚
6/10 一般
;*
2025 年 2 月 14 日
;*
2025 年 2 月入住 1 晚
10/10 超赞
Sandra
与家人出行
2025 年 2 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great clean hotel and handy location for Stratford Westfield and O2. Easy to get into town too.
Friendly staff. Great Breakfast.
Bar and dining room slightly cool in temperature.
Pool and gym great.
Sandra
2025 年 2 月入住 3 晚
10/10 超赞
Gemma
2025 年 2 月 14 日
Restaurant food was amazing staff was amazing overall lovely hotel