We stayed at this resort from February 5 - 14, 2016.
The room smelled musky and moldy, we had to sleep with the deck sliding door open at night. when we came to the room and it was closed up tight, it was a bit overwhelming. Other than this, the room was just fine. A basic hotel room.
The resort on the other hand was a disappointment from a customer service perspective.
The parking fee of $17.50 per night is a bit hard to take, although they do offer Enterprise Rental cars on site for $60.00 per day and may waive the parking fee, which is twice the price from them directly.
The pool bar bartender and waitresses where rude and not willing to walk around the pool for drink or food orders until the pool was full of guests. on one specific event i waited for nearly an hour watching the staff giggle and grab ass with each other and nobody bothered to walk around the pool to take customer orders, i then waited at the bar for ten minutes for my order which was never taken, nor was i even acknowledged I left and went back to my lounger across the pool, thinking someone would take notice of my waiting and my leaving the bar side. I then see what i think is a supervisor come up to check on the staff, they were all happy and responsive to customers, i went back, they took my order and i made a formal complaint with the supervisor.
On our last night we ordered chicken wings from the bar menu, within an hour I had full on food poisoning and spent the night loosing my stomach. The next morning when we checked out i was still green, i explained this to the clerk. She went in the back room, closed the door and supposedly checked with the Kitchen Manager and advised me that she had my credit card number and the resort would be doing an " investigation" into this matter and if they found a problem they would then credit me the $10.00 for the wings. I was really upset, but frankly not feeling well enough to ask for the General Manager, we paid our bill and left silently.
The onsite restaurants where very overpriced along with a restricted menu. $25 breakfast buffet, $18 hamburgers and $48 dinner entree's.
In hindsight, I am very disappointed with the customer service of this facility, not once did we feel like a" Valued Guest", on the other hand the price was right and the location is centralized and outstanding for visiting the entire island.
