We enjoyed the unique concept of sea front view and friendly staff especially a Malay girl wearing tudung. However, there are few problems we need to highlight about.
The bathroom experience wasn't as expected. Bathrooms near sea front rooms are cleaner but most water heaters weren't working. Same goes to bathrooms behind check in counter, some water heater weren't working and there are no racks for placing our own toiletries. Besides, hotel should provide 2 towels for 1 room.
Garden view walkways have insufficient lightings which make guests feel lack of security. It was raining almost everyday during our stay, it was kind of annoying as there wasn't any shelter outside our rooms as well as the walkways. We had to get ourselves wet while heading for shower and get wet again after shower. Sigh. We found sands on the bed sheets and my friend's room didn't come with a carpet, floor was wet and dirty. The small bar with water bottles was full of dirt as well.
Cat poops can be seen at many walkways, I accidentally stepped on it upon arriving the room. It was really an unpleasant experience, I was shocked that there's such thing happened at a hotel which price is higher than other same grade hotels.
The wifi coverage wasn't that good as some of us couldn't get to connect.
Lastly, the noisy sound came from jetty was the most unpleasant thing, it disturbed us whole night while sleeping.
We really hope to see improvements made so that we could recommend to others.