Lake Geneva Holidays

I wanted to really love this hotel as it is in a great midtown location near Herald Sq. The surrounding areas are lively and safe, with lots of subway access and restaurants/coffe nearby. The hotel offers a wonderfully charming and boutique experience compared to the typical hotel. The building has old world charm. However, it is apparent that this charm comes at a cost as the infrastructure issn't up to par. One night I was awoken by honking cars at street level. The sounds came through crystal clear as if I had a window open, but upon checking the windows were clearly closed. Street level noise came through loud and clear. When opening my closet, the door knob fell right off. When using the shower, a loud vibration noise would come randomly from the wall mid shower. Not everytime, just randomly at certain points during a shower. When this noise happened, I would adjust the shower pressure and the noise would go away. A few light bulbs in my room were burnt out or dimmer. Otherwise, the staff were friendly and the overall hotel was clean. Wifi was blazing fast and stable. There is a cafe on ground floor that offers guest one free drink each day (I did not partake). There are two small elevators that can be slow when it is busy.

Would love to give the Aura fives stars. Good location, quiet, clean, and comfortable. It lost one star when the TV in our first room didn’t work (why we changed rooms), there was trash left over from a previous guest, and the bedside reading lights didn’t work. It lost a second star when, in the second room, the thermostat didn’t work (was fixed), the house phone didn’t work, there was no hot water in the sink, and the shower dropped audibly. All fixable, I guess.

Subways within 6-7 mins walking distance, accessible to most places of interest. Housekeeping only every 2 days but clean and tidy room nevertheless. No replenishment of mineral water and bedroom slippers, only provided once at time of check-in.

The staff is amazing, the valet is also! Will stay there every year for Sema!

Beautiful property, friendly staff and delicious cocktails! highly recommended