We have stayed many times over the years on holidays on Malaysia’s east coast we use Kuala Terengganu as a stop over between islands, Due to Covid this our first visit since 2019 and the hotel has improved a lot
Roland
於 2023 年 8 月住了 1 晚
8/10 不錯
Moise
2023 年 6 月 11 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Moise
於 2023 年 6 月住了 2 晚
6/10 一般
NOOR HAYATI
家人同遊
2022 年 12 月 22 日
讚好:整潔度、職員與服務和住宿狀況
Strategic Location, dont like- no ironing board and dificult to used the iron
NOOR HAYATI
8/10 不錯
Ismail
2022 年 12 月 4 日
Ismail
於 2022 年 11 月住了 1 晚
4/10 欠佳
BASTIAH
伴侶同遊
2022 年 8 月 10 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Hotel really runs down, but the room service for cleanliness is absolutely unaccaptable.
*Given stained towel.
*Used tissues, hairs,etc.. that was used by previous hotel guest still inside the room.
*blood stained on the wall and on toilet curtain.
*cigarete smells.
BASTIAH
於 2022 年 8 月住了 4 晚
8/10 不錯
Mukhtar
家人同遊
2021 年 11 月 18 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Mukhtar
於 2021 年 11 月住了 1 晚
4/10 欠佳
Min Tze
商務旅客
2021 年 4 月 17 日
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
A terrible experience
I have no idea how this hotel got such high rating before this.
The hotel is old and lack of maintenance. There are stains on the carpet. The TV is so small that my monitor is bigger than it. The toilets are lack of amenities, only towels are provided. The hotel itself was constructed with the cheapest materials in the cheapest way. You can’t have a peaceful night and you can hear clearly about what is going on in the corridor. The swimming pool is close without notification.
I booked the hotel with breakfast. When I went for the breakfast, the staffs told me that only hard boiled egg and toast were available as the chef was not there yet. It was 9.30am.
I realised that walk-in rate is cheaper than online rate. I paid RM159/night with breakfast. However, walk-in rate is RM128/night. I feel cheated.
The only consolation is the attitude of the staffs are good.
In nutshell:
1. Not comfortable as the furnitures, toilet wares, floor tiles are all the cheapest materials. Don’t not deserve 3-stars. A boutique hotel will be better than this.
2. They tried their best to keep the cleanliness but it is impossible due to the age of the hotel. You can feel the feet is scratchy when you walk on the carpet. Gross.
3. No proper SOP. How can you advertise with breakfast but only provides a miserable breakfast?
4. Walk-in is cheaper than booking online. I paid RM159 with breakfast per night. Walk-in is RM128.
Don’t stay in this hotel unless you absolutely have to.
Min Tze
於 2021 年 4 月住了 1 晚
8/10 不錯
真實旅客
2021 年 4 月 9 日
真實旅客
於 2021 年 4 月住了 1 晚
2/10 很差
真實旅客
親子同遊
2021 年 3 月 30 日
讚好:職員與服務
不滿:設施服務和住宿狀況
the man and boy pool site very dirty and my son found berudu in the pool very dirty
真實旅客
於 2021 年 3 月住了 1 晚
8/10 不錯
MOHAMAD YUSOF
商務旅客
2020 年 10 月 19 日
讚好:整潔度和客房舒適度
quite ok...clean n comfort...staff is average, maybe need more training on customer service
MOHAMAD YUSOF
於 2020 年 8 月住了 3 晚
10/10 優異
Anis
家人同遊
2020 年 9 月 8 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good
The besttt hotel
Anis
於 2020 年 9 月住了 1 晚
8/10 不錯
ZAKARIA
多人同遊
2020 年 9 月 6 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
COSY & GOOD LOCATION HOTEL FOR A VISIT TO KT.
The 2-night stay was good except car parking is insufficient. Previously the car part owned by the Masjid was used, thus guests have ample parking space. We do not mind paying for that parking even for a daily fee instead of parking quite far away along the public road/shophouses.
Cleanliness is ok with the room/hotel.
ZAKARIA
於 2020 年 7 月住了 2 晚
10/10 優異
SITI NURUL IZZIATI
2020 年 8 月 21 日
SITI NURUL IZZIATI
於 2020 年 8 月住了 1 晚
8/10 不錯
真實旅客
商務旅客
2020 年 8 月 19 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2020 年 8 月住了 1 晚
8/10 不錯
Md Johari
多人同遊
2020 年 7 月 27 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Md Johari
於 2020 年 7 月住了 1 晚
8/10 不錯
Muhammad Shawal
2020 年 5 月 24 日
Muhammad Shawal
於 2020 年 5 月住了 3 晚
6/10 一般
真實旅客
商務旅客
2020 年 2 月 7 日
不滿:整潔度
A lot of cockroach at room
真實旅客
於 2020 年 2 月住了 3 晚
10/10 優異
真實旅客
親子同遊, 商務旅客
2020 年 1 月 6 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything meets my expectation EXCEPT there was a baby cockroach when we turn on the light for the first time. Other than that it was superb.
真實旅客
於 2019 年 12 月住了 1 晚
6/10 一般
真實旅客
家人同遊
2019 年 12 月 24 日
讚好:職員與服務和客房舒適度
不滿:整潔度和住宿狀況
The hotel looks impressive from the outside. Convenient location. Good service. Breakfast is good. Room needs renovation and more cleanliness. Old, greyish looking bath towels. No toiletries, except for a shower gel dispenser. The TV didn't work (no channels tuned in). Free wifi didn't work in room, only in the lobby. I also saw two cockroaches in the room. Clerk tried to ask me to pay the 10 MYR tax at check out, while I've already paid for it at check in.
真實旅客
於 2019 年 12 月住了 1 晚
8/10 不錯
真實旅客
親子同遊
2019 年 12 月 24 日
讚好:整潔度
Good for me
真實旅客
於 2019 年 12 月住了 1 晚
8/10 不錯
Zul (Kelantan)
親子同遊
2019 年 12 月 9 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Worth to pay
Zul
於 2019 年 12 月住了 2 晚
6/10 一般
Zainai
商務旅客
2019 年 12 月 7 日
不滿:客房舒適度
Revise The Star rating
Expected a good 3*, but it was not. The toilet/shower room is always wet. The airconditional unit located at a bad location.