2/10 Terrible
jenny z.
14 Dec 2024
Liked: Cleanliness
No Heat for the first 24 hours of our stay and no compensation offered
I do not recommend renting from Summit County Mountain Retreats in Keystone, CO. We inquired about early check-in and were told it would be 15 per hour. I am glad we did not make it to check in early because there was no heat in our condo for the first 24 hours. It was December 6, and it was absolutely freezing inside the unit. We had gloves, ski jackets and hats on inside and were still freezing. Summit County Mountain Retreats were very responsive and apologetic and sent space heaters for use, but with 2 fireplaces and 4 space heaters running (and tripping breakers) it still was not warm enough with the 2 story ceilings. We had an expectant mother and a senior citizen in our group. I constantly asked when the heat would be fixed and asked if I would be compensated for one night. I was told that “management would be able to discuss compensation after check out in case anything else may occur.” I asked to be moved and they let me know if the lack of heat persisted into Saturday the would try their best to get us moved. I messaged them again Saturday morning, still no heat. I was told they will keep us updated and the HOA should have it fixed some point during the day. At 4:47pm we got back from skiing and the radiators still had no heat blowing into the unit. They sent out maintenance who said that the radiators were working properly. It finally started warming up that evening. We received a message Monday morning that they would be shutting off the heat and hot water for 3
jenny z.
Stayed 4 nights in Dec 2024