Kazakhstan Beach Hotel

"Shops on the first floor were never open, the majority of staff had no ideas or references for shopping. Very limited ability to charge to room (results in multiple charges and fees for international visitors). Overall, these were small things as the hotel is lovely, the rooms comfortable, the location excellent, and several staff members (Svitlana at reception) are exceptional."

"The hotel is new but service is odd. At the checkout- I was in the rush on my way to airport, the reception desk refused to return my security deposit - asking me to show a receipt from transaction (which I could not find). It was inconvenient. When you put a charge on the credit card- hotel should keep a copy for the record... Overall my room was clean and service team was friendly."