2/10 Terrible
Kirk C.
16 Feb 2024
Disliked: Cleanliness
Mice and garbage - horribly managed
The house itself is nice, well furnished and as shown in the pictures. The location is convenient and close to the Richardson Flats parking lot (recommended).
When we checked in we found an overflowing garbage bin in the garage and several more bags laying on the garage floor. A couple of days in we saw mice in the kitchen. Despite multiple calls to Vacasa requesting the garbage to be removed and mouse traps set, it was over 48 hours before we got any service. Some of the garbage was removed (I had to deal with the rest) and two mouse traps were set. When we left neither trap had caught the mice. It’s unfortunate that a nice home is managed so poorly by vacasa. Also, other than a perfunctory “we are sorry for your inconvenience “ offered by the vacasa call center, no one has offered any sort of explanation of why we were ignored or apology for how we were treated.
Kirk C.
Stayed 7 nights in Feb 2024