Hi, we never got to stay at our rental, because the highway was closed due to a big semi truck accident. We were told by the Highway crew that the road was closed indefinitely. The Vacasa team offered nothing in the way of either compensation for the 3 night stay (~1200.00+), a temporary place for the night, or credit for a future trip. We are retired and live on our savings. This trip was our annual trip that we could afford. The agency sent us to the policy group, knowing that we don’t have protection insurance. I said, this policy should only be needed for personal reasons, not due to a highway closure. I have a back injury, but had to drive home, amounting to 500 miles…this caused a great deal of pain. We are very disappointed.