6/10 Okay
Martin
Travelled with partner
16 Dec 2024
Liked: Cleanliness
The hotel is very nice but a couple of things as a fellow hotelier I’d have a look into
- Dinner service was not organised. Two of us were seated at a table that had only one setting and at no point did anybody bring a second setting before we were served our meal at which point we had to ask for it. We ordered a bottle of red wine that never came.
- At breakfast service on the first morning, we ordered coffees that did not arrive. We had to order them a second time after about 20 minutes of waiting. Overall for FNB service, I would just recommend they write down orders as nobody seemed to do this, in particular food orders.
- The hiking map route is very difficult to follow from the map as it’s without clear instructions
- We wanted to book a spa treatment as we were passing through Reception to head out for the day. We were told we would have to go to the Spa to book a treatment and it could not be done at Reception. It’s not very convenient and we decided not to book.
Martin
Stayed 2 nights in Dec 2024
