2/10 Terrible
Kristopher
Travelled with partner
26 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is full of mold and is a serious health hazard. I cannot recommend enough that you find another hotel, I had to abandon the hotel after 1 night when their attempt to cover up the smell with perfume failed.
The elevator and halls were seriously musty and smelled significantly of mold but it wasn’t until we went down to the fitness centre that it became apparent how extensive the problem was. The air was so moldy that it was nearly impossible to breathe. Our room smelled a little musty but we figured it was a basement issue. We were wrong.
When we woke up the next morning with itchy eyes, nasal congestion and difficulty breathing, I knew the mold was all around the hotel. The hotel likely aired out the room and I noticed a bizarre number of fragrance dispensers throughout the hotel, but those could not permanently cover up the unliveable situation. The room smelled so mildewed and moldy by morning that the carpet smelled like urine. The air conditioner in 924 (one half of the suite) also didn’t blow any cold air.
I went down to the lobby and told the staff about the mold situation and they agreed to let me cancel the next 2 nights without charge and I spoke with the reservations team myself along with the front desk staff who agreed they would reach out to Expedia to approve the refund of the 2 nights and now they will not respond. Avoid at all costs.
Kristopher
Stayed 3 nights in Sep 2024