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"There was one word that consistently came to my mind during our stay: charm. The people were charming. Well before our arrival, they had sent a personal welcome text. Not some AI generated crap. Something personal. They responded to my reply within two minutes. Everyone, and I mean everyone, was cheerful. Even the sweet girl at the desk at 5 who had to get up when I took my dog out. She had to unlock the front door. This is an older property. That shouldn’t be confused with worn out or a cheapened experience. Far from it. If you can live outside the modern gestalt of veneer, this proper can take you back to another time. Moreover, the company that owns this property and others, Heritage, seems to intentionally focus on character and humanity. This was evident in all our interactions. A couple of points: didn’t find a ramp from the street level without going through the garage. That may be my issue. The other little thing to know is that the night we were there the onsite restaurant Hawt doesn’t serve pizza. That’s inconvenient. But, there’s lots of other walking distance locations. We will definitely come here again and heartily recommend you stay here. Treat these people nice. Too many self-serving individuals run what is good. We loved it here!"

"Clean, quiet, friendly and quiet check in and a short walk to the Santa Fe Plaza with many dining options and shops. And affordable rates, we’ll be back."

"Very good location and value for money. Neat, clean and very quiet"

"10/10"

"Fabulous landmark right next to the Plaza, and area restaurants, shops! Facilities were neatly kept, and dining in hotel outstanding. "

"Walked to a nice meal. So relaxing that I stayed in. Lots of great shopping right in the hotel. Ordered from the bar one night to take up to the room. Super easy. "

"Great location, great view, and beautiful room. "

"We arrived and were allowed to check into our king suite early which is always a wonderful thing after a long trip. The room was well appointed with kitchenette, living area with small balcony, two big dressers so we didn’t have to share, and a comfortable king-sized bed. Despite arriving in the middle of an unexpectedly early snowstorm in November and being without power most of the first day (not the hotel’s fault), we stayed safe and toasty if a bit bored in our room. But when we were able to leave, we were very pleasantly surprised that nearly all of Santa Fe was within easy walking distance. Obviously downtown, but also Canyon Road, the Capitol Bldg, and the Railyard Arts district. There’s ample staples shopping at a large complex down the very busy road in front of the hotel. I was worried about this busy and possibly noisy road when booking as it has to be crossed to get to downtown, but it wasn’t an issue, just be aware there are not many places to cross with the exception of directly across from the hotel lodge. We used the excellent hot tub of our building (#2) the last night and it was just a great respite from the week of cold. The place felt secure and the room was quiet. Our hosts Denisha, Tracy, and Steve checked on us and quickly responded to any requests. It was an excellent price, significantly less than stay downtown proper, with. Virtually nothing sacrificed - we couldn’t have been happier than we were there!"

"First time visiting very friendly staff , At check In I was told I got a free upgrade . Thank you for making this an enjoyable experience most definitely will stay here again. "