The hotel is rather dated and tired but well situated.
What we disliked the most was the dishonesty. Upon arrival, after almost 24h of travelling, the hotel staff explained that the room was booked for 2 adults and 2 children but only had one bed and that we had to pay for additional beds for the children even though they were confirmed in the booking. So that was an extra £36/night.
Apparently the ages were incorrect.
Once we accepted that because we didn’t have a choice and simply wanted to get a shower and some rest, they tried to add another additionnal guest charges around £40/night/kid even though the counter guy said that would not apply. We refused and explained it was a total scam and unacceptable and the children were both in the booking so there was no additional guest charge that we would agree to pay. The senior staff member went on trying to negotiate, at which point we said we were not haggling over that and would not pay more than the bed charge we had agreed. We had paid in advance with expedia but honestly if we hadn’t, we would have walked away and found another hotel.
Otherwise the staff was ok but this ruined our arrival and gave us a very unpleasant feeling of vietnamese people.
We will never stay in this hotel which seems to be pulling up fake additional charges to make money off guests even though it is a rather expensive hotel to stay at in the first instance.
Very much would NOT recommend and won’t be staying there ever again.