We arrived at 7.30pm at the gate. We notified staff in advance that we won't make the 5.00pm chech-in cut off time. On arrival, the intercom didn't work since wi-fi and telecom signals are low to none. As reception is a 10 min drive from the gate, honking your horn won't help. Finally after 40 mins of franticly buzzing, it connected. The owner just said "shame, sorry" - a phrase he seemed to used for any situation where he dropped the ball. On arrival, the unit was clean and cosy. The next day we found our TV didn't work, there was no signal or landline to contact reception. The only way is to drive up to reception. During our stay we were told we could go hiking, they even leave a hiking stick in your room. We set off to the mountain, just to get trapped in thorn bushes and deep holes filled with water.. we dailed the 3 emergency numbers as framed on the wall in our unit but nobody picked up. It was late and we kept calling up to 7 times before the owner picked up saying "sorry, I don't pick up international numbers, could be sales calls"... He came to fetch us, with the usual "shame,sorry". We were never told of a restaurant on the property and the info pack doesn't mention it so we cooked all our meals ourselves, however, the ovens settings were all wiped off, you couldn't see the temperature or if it's grilling or cooking. I don't know why we never received any introduction to Sani Valley Lodge during our stay or why it took 2 days to address our TV not working...
