6/10 Okay
Craig
Travelled with family
22 Jan 2025
Liked: Cleanliness, staff & service
3 stars given; could had been 5. Staff, common areas (business area, indoor pool, gym), breakfast, and the location to site seeing were all terrific. However - the hotel was undergoing renovations on the 3rd floor during my Jan 2025 stay it was on the 3rd floor. I'm not sure if it contributed to my room problem, but - my room (Rm# 217) stayed hot and my thermostat did not work when adjusted. I'm assuming rooms above, below, and next to mine must have had the heat up... despite me being in a corner room of the building. When I turned the thermostat down to any temperature below 71 degrees in an attempt to stop the sauna-like heat, the wall between the bathroom and my bed shook violently loud and even made the bed vibrate. There was no sleep in this condition. On the second night I noticed I could open 1 of the 2 windows to let the 5 degree cold inside to help. But that was a pain to open/close and repeat throughout the night. There was no medium to cracking the window. It was either too cold or too hot in the room. Also, the furniture door that opens to the hidden refrigerator is barely hanging on and would not stay in a closed position. There was no space between that hanging door and the bed to walk around it. For $110 a night plus fees/taxes, I expect better. I let the clerk know... I hope they fix the problem. I really like Best Westerns - this one needs to fix some things.
Craig
Stayed 2 nights in Jan 2025