2/10 Terrible
Eloise
Travelled with partner
18 Dec 2024
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE! This was one of the most horrible experiences I have had dealing with customer service. The owner of the property made personal insults when I needed assistance. There is a significant amount of construction right in front of the property that destroys the view and there is rotting in the bathroom. The listing states the rooms are soundproof and they absolutely are not - we could hear lots of noise from other areas of the property and jackhammering right outside our window from 7am before sunrise. The owner refused to assist and threatened to involve her lawyer when I requested a partial refund for the misleading information on the listing. The owner was also awful to her staff member in front of us and refused to help in anyway. They said that my complaints were a “personal problem” despite many other guests complaining about the same issues. Again, DO NOT STAY HERE - plenty of better ways to spend your money and much nicer accommodation in Hallstatt which is beautiful.
Eloise
Stayed 1 night in Dec 2024