I rented this property to host my friends for my 50th birthday. All were coming from other states and most had never been to Lambeau.
When we arrived, we noticed the recycling bin and garbage can was already 90% full and according to the check in email, garbage pick up in that neighborhood is Thursday so it’s obvious that no one came to pull the bins to the end of the driveway after the last guests.
The house does have plenty of room for large groups but not enough basic essentials. For 16 of us, there were four coffee cups and 12 towels. I asked in advance if we needed to bring linens for the pull out couches or extra towels because we would be using all available sleep space. The response was the house had enough. That was not true at all. There were no extra sheets, blankets for the pull out couches or towels. The beds only have a thin blanket and no top sheet. But for some reason each room had extra pillow cases. The friends on the pull out couches had no covers. FYI: The furnace blower is extremely loud and kept waking everyone up.
Most disappointing is the Wifi and TVs were not working properly. I tried calling but it was as if the call was picked up and then immediately hung up. I sent a text immediately after, the response was they were checking with spectrum. When I asked for an update, later, the response was, “I put a ticket in”
Two guests are IT professionals and could not figure it out, as we could connect to wifi but then it would not allow apps to be launched in the Tvs or our phones. There are no instructions anywhere in the house either. At 5am an email was sent to say service was restored and could I confirm. I responded that it was still not working and the response was “we have five other houses on that block and the service is just fine.” I tried to explain further and then never heard from them again. We missed all the college games, pre-game coverage and the rest of the NFL games.
The second night there was only five of us so we could take blankets from other beds but for what this place cost, you could get 5 rooms at the Lodge Kohler and truly have a 5 star experience.
I called the day after checkout and spoke to the property manager and it turns out, she was the person I had texted and emailed. I gave her some advice that when guests are struggling to get things working at the property, better to answer the phone so there is a true understanding of what is going on and send someone out to assist.
