2/10 Terrible
Kate
Travelled with group
3 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a two nights and had to leave after one night because it was absolutely unpleasant. The front desk staff, especially a young woman that checked us in was very uncomfortable and unprofessional in her demeanor. She never greeted us when she saw us on a number occasions just gave us distant, dirty looks. Upon check in she never explained anything about the room or how things work except the breakfast. The room was very uncomfortable - there were giant bugs and a lot of mosquitoes. At night noises from upper window in the roof of a rat or cat or some other animal sliding and scratching the surface. It was scary to wake up to that noise a number of times. The bed is way too low and uncomfortable for sleeping. For someone with a knee injury like mine it was very very uncomfortable to get on and off and sleep. Constant fuel/smoke and smell from the tuk tuks and cars driving pass as the room faces directly a busy street. Too much noise snd smoke. Plus windows cannot be opened for that reason of the smell and privacy. There are no amenities in the toilet and a gigantic big had to be removed. We felt dirty and unpleasant in the hotel so even though we booked two nights and it was non refundable we decided to take the financial loss and leave early the next morning after breakfast which wasn’t great either. We booked another hotel and felt much more comfortable there. Also upon check out, the same young woman who check us in was super ignorant - did not greet or even us leave.
Kate
Stayed 2 nights in Nov 2024
