Florence Hotel with Pool

"Recently my flight was cancelled and I needed to stay overnight in a hotel. I chose yours because I was familiar with the DoubleTree in Cambridge Mass. I was not disappointed. I have traveled for many years around the world and I can honestly say that I have never received better hospitality than I did at your hotel on December 20, 2024. I commend your staff: from the friendly driver who picked me up at the airport, the gracious front desk clerk, Lisa, who went out of her way to help me get settled for the night, then I was treated to a special treat when greeted and served by the jovial Adonis at breakfast, finally an extremely helpful and pleasant Sarah for my check-out. Also a pleasant gentleman drove me back to the airport. Great Staff!"

"The front desk help was great "

"Best stay"

"Hotel was top notch"

"Yes"

"There was nothing I didn't like. This was the best hotel I've stayed in during my travels of over the last 60 years. The room was very well taken care of and the staff at all levels were very kind and helpful. My wife and I look forward to returning in the Spring."

"We loved this hotel. It’s historic and beautiful. We had an amazing view of the city. We were a half block from the ice skating rink and beautiful tree. The staff were so helpful. The dining options at the hotel were fantastic. We will stay here again. "

"It was a very clean hotel. All staff was nice."

"I just want to say how amazing I was treaded. I made a mistake on my booking & couldn't resolve it online but call the hotel Directly & they handled it for me with no problems then when I arrived they knew who I was by the late arrival & name without me saying anything. I travel a lot for work & I will make this my permanent stay when in this market. Top notch please share my feedback with the staff ! Thank you for being amazing !"