Commuication was difficult at best, arrival at the properly was relieving as we were met by a representative. walking into the property was devastating as we were met with dozens , 4 flights,,,concrete and extremely uneven stairs, and i use the word stairs loosely, they were more like cylinder blocks. we were travelling with my husbands elderly parents and this preseted a huge issue, not to metion a safety factor. No where in the advertisement of the property was this ever dipicted. i understand that many residences in Florence are not on ground level but this was beyond our wildest nigtmare. This must be mentioned when advertising the property as elderly or very young children would find this extremely challenging. The property rep also requested 80 Euros cash for some type of room tax that was never mentioned earlier. Our experience in breathtakung Florence was not diminished by this, however travellers be aware that pictures do not always tell the whole story.