6/10 Okay
Steven
19 Nov 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The suit I had was wonderful, had all the amenities needed.
2 rooms, a living room with couch and gas fireplace,a good kitchen, 3 televisions, very clean . BUT
The vanity bathroom light was sketchy. It worked sometimes and didn't others, and there was no working fan, or light in my bathroom. The shower head barely let any water out so showers were marginal. All in all the place worked for me. minor facility care could have improved the rating. Also I was here for medical treatments, and I didn't check on the first night thinking I had prepaid for a week there. (couldn't have checked in due to a ongoing health thing. ) BUT I was unaware that the entire reservation would be canceled due to me not checking in the first night.. leading to a bit of a nightmare to get to a human at expedia then finial get a partial refund then I had to rebook the same room from the small hotel for the same days at much higher prices directly.. a pain in the ass, especially why I alone in a new city with a very serious health problem and now no place to stay. Previously I have usedExpedia for all my flight needs so far without issue.. very disappointed with my hotel resevation and their protocol.. seems to be for maximum proofs and minimum service to me the client. This is my first ever negative review of anything..
Steven
Stayed 5 nights in Nov 2024