I figured this place was worth the hefty price tag to stay in a nice condo at a nice property, with room for my small children, along with me and my husband. One important part of the experience was going to be the swimming pool/hot tub. I messaged the host before I booked the property to make sure the pool would be open during our stay, and they told me it would be. I certainly wouldn't have booked a property without a swimming pool, as that's a huge part of a summer vacation with 2 small children.
We realized right away there was a huge construction project next door to the condo building, as well as 3 separate construction projects across the street. The construction was not disclosed in the listing for the property, and I wasn't informed of the construction at any point before our arrival. I texted the Vacasa property manager both the first and second days we were at the property outlining my concerns. I was told they were reaching out to the local manager and would hear from them. I never heard anything from the local manager.
We were unable to use the pool and hot tub for the duration of our stay. We tried to use it the first morning, but the construction was so loud and disruptive that 1) the ambience was completely ruined, and 2) my 2 year old was so scared of the noise that he refused to swim in the pool. Additionally, the pool and hot tub were not heated: The pool was freezing cold, as was the hot tub. They were also filthy, full of dust and dirt, likely from the construction project next door. Even if my son wasn't terrified from the construction noise, and even if it hadn't been a completely disruptive, unrelaxing environment, we wouldn't have been able to swim in the pool or relax in the hot tub because they were so cold and dirty.
If I had known the pool and hot tub were unusable, I wouldn't have booked the property at all. I would have instead booked a room at the Suncadia Lodge or rented one of the SF homes on the property with access to the community pools. I paid a lot of money for a vacation with my family, and we weren't able to use one of the advertised features of the property because of undisclosed construction, loud noises, a dirty pool and hot tub, and a freezing cold pool and hot tub. Community BBQs were also filthy.
I sent many texts and emails to the property manager requesting a discount. After several unanswered emails, they told me no discount because "my concerns were addressed." They weren't.