El Angel Ecological Reserve Holidays

Cheap finishes Not late food at the bar Bar prices outrageous No bathroom counter space

The staff was great. The property needs to be updated. After the 2nd day the bathroom mirror was growing mold and the room smelled musty.

I usually have an amazing and relaxing experience at the W. This time started the same way except, starting the morning after my first night, there was a very loud truck in front of the hotel. It was making a constant loud running noise that disturbed my rest significantly. In addition to this, one evening I returned to a fire truck/police scene outside the hotel because a room caught on fire. This left me unable to access the hotel just prior to dinner plans. The hotel manager acted like she didn’t know what noise I was talking about when you could clearly hear the humming sound from the truck. She offered to comp the $87/night resort fee despite this being a >$5k spend including my stay and spa treatments. I was grateful but underwhelmed. I would have hoped for better compensation given the circumstances.

I enjoyed the lady on day shift. Her attitude was nice she was an all around wonderful person.

Excellent property with the friendliest staff. Very comfortable bed and extremely quiet room! You forget you’re in a big city. You can’t hear anything from your room. Room service was timely and delicious. The prices were very high and you can’t make coffee in your room or store any food. No fridge. Excellent restaurants and quick bites and coffee are close by and much more affordable. Central Park across the street was amazing! The Maybach was available and dropped us off in time square for lunch- total luxury:) Highly recommend The Plaza.