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The Empress Hotel

4.0 star property
Beachside hotel, walking distance away from Palace Casino

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Empress Hotel

Balcony view
Desk, blackout curtains, iron/ironing board, free WiFi
Reception
Front of property – evening/night
View from room

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
The price is HK$718
HK$754 total
includes taxes & fees
28 Nov - 29 Nov

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Desk, blackout curtains, iron/ironing board, free WiFi

Executive Double or Twin Room, 1 Bedroom, Sea View

Highlights

Heating
LED TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
  • 301 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Double or Twin Room, 1 Bedroom, Sea View

Highlights

Heating
LED TV
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 215 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Panoramic Penthouse, Sea View

Desk, blackout curtains, iron/ironing board, free WiFi

Panoramic Penthouse, Sea View

Highlights

Balcony
Heating
LED TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 527 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

Desk, blackout curtains, iron/ironing board, free WiFi

Executive Suite, 1 Bedroom, Sea View

Highlights

Separate sitting area
Heating
LED TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 377 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Double or Twin Room

Desk, blackout curtains, iron/ironing board, free WiFi

Classic Double or Twin Room

Highlights

Heating
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Classic Single Room, 1 Single Bed

Property amenity

Classic Single Room, 1 Single Bed

Highlights

Heating
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 129 sq ft
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Triple Room

Desk, blackout curtains, iron/ironing board, free WiFi

Family Triple Room

Highlights

Heating
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 205 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Double Room, Sea View

Desk, blackout curtains, iron/ironing board, free WiFi

Executive Double Room, Sea View

Highlights

Heating
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 301 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Desk, blackout curtains, iron/ironing board, free WiFi

Classic Twin Room

Highlights

Heating
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 183 sq ft
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Double Room

Desk, blackout curtains, iron/ironing board, free WiFi

Classic Double Room

Highlights

Heating
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

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includes taxes & fees
24 Nov - 25 Nov
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About the area

Map
Central Promenade, Douglas, England, IM2 4RA

What's nearby

  • Douglas Beach - 1 min walk - 0.2 km
  • Palace Casino - 5 min walk - 0.5 km
  • Gaiety Theatre - 6 min walk - 0.6 km
  • Manx Museum - 13 min walk - 1.1 km
  • Tynwald - 15 min walk - 1.3 km

Getting around

  • Douglas Ferry Station - 17 min walk
  • Isle of Man (IOM) - 22 min drive

Restaurants

  • ‪Jaks Bar & Steakhouse - ‬10 min walk
  • ‪The Woodbourne - ‬12 min walk
  • ‪Terrace Chippy & Diner - ‬12 min walk
  • ‪Victoria Grill - ‬15 min walk
  • ‪Sam Webbs - ‬7 min walk

About this property

The Empress Hotel

Upscale hotel near Douglas Beach
Located close to Palace Casino and Gaiety Theatre, The Empress Hotel provides a free breakfast buffet, a garden and dry cleaning/laundry services. With amenities such as a beachfront location and beachfront dining, this hotel is the perfect place to soak up the sun. The on-site restaurant, The Brasserie Restaurant, serves dinner. Free in-room WiFi is available to all guests, along with a bar and a business centre.
You'll also enjoy the following perks during your stay:
  • A lift, a vending machine and a TV in reception
  • Meeting rooms, a ballroom and wedding services
  • Luggage storage, a 24-hour front desk and smoke-free property
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 104 rooms have amenities such as free WiFi. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • 40-inch LED TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and heating

Languages

Bulgarian, English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free off-site parking within 164 ft
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Family friendly

  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Wedding services

Business services

  • Business centre
  • Conference space (2497 square feet)
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from 7 October 2024 to 7 November 2024 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night.
Cots (infant beds) are available for GBP 15.0 per night

Payment types at the property

Important information

Optional extras

  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Hotel
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

Frequently asked questions

Is The Empress Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Empress Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at The Empress Hotel on 28 Nov 2024 start from HK$718.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Empress Hotel?

There is free parking nearby.

What time is check-in at The Empress Hotel?

Check-in start time: 3:00 PM; check-in end time: 5:30 AM. After-hours check-in is not available.

What time is check-out at The Empress Hotel?

Checkout is at 11 AM.

Where is The Empress Hotel located?

Located in Douglas, this beachfront hotel is in the city centre and within a 10-minute walk of Douglas Beach, Palace Casino and Gaiety Theatre. Manx Museum and Onchan Pleasure Park are also within 1 mi (2 km). Douglas Ferry Station is 17 minutes by foot.

The Empress Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 304 out of 766 reviews" "
Rating 8 - Good. 334 out of 766 reviews" "
Rating 6 - Okay. 83 out of 766 reviews" "
Rating 4 - Poor. 25 out of 766 reviews" "
Rating 2 - Terrible. 20 out of 766 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gino, OAKVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. People are great
Stayed 2 nights in Nov 2024

8/10 Good

kathleen

Travelled with family
Liked: Amenities, property conditions & facilities
The room was huge and gorgeous. The bathroom was very nice. But if I'd known my "ocean view" was blocked by scaffolding, I would have booked elsewhere. The bar and the restaurant were excellent, but the breakfast was cold. And between the vent in the bathroom being noisy and the fact that I could hear the bar music all night long from my room, it wasn't particularly quiet. All in all it was a good stay.
Stayed 3 nights in Nov 2024

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 3 nights in Oct 2024

6/10 Okay

Megan

Travelled with family
Disliked: Amenities, property conditions & facilities
No leisure facilities/ parking as described in the advert on Expedia
Stayed 2 nights in Oct 2024

8/10 Good

DOUGLAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Promenade
Stayed 3 nights in Oct 2024

6/10 Okay

Lee

Stayed 4 nights in Sep 2024

10/10 Excellent

michael john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Only downside was the size of the lift. I think they could do with 2
Stayed 4 nights in Oct 2024

10/10 Excellent

Sandra

Food and service was excellent especially Darinka
Stayed 3 nights in Oct 2024

6/10 Okay

Daniel

Travelled with partner
Overall it was ok but not quite up to the standards of a Holiday Inn Express. Couldn't get any food the first night; they sold the restaurant to an "event". The event played loud, thumping music til midnight that came up through the building structure and could be heard in all the rooms. No point in trying to sleep until it was over. The food was typical Irish (no surprise: lots eggs, beans, and high-fat meats. Some fruit, no juice. About like an Irish Denny's. The beds were comfortable and slept well after the noise stopped. It's a retrofit of a Victorian era building so lots of levels, not all of which are served by the light. Those with disabilities might find it challenging but we saw worse accessibility in other places. Overall assessment: it'll do but of the 6 hotels we stayed in on our trip, this one was #6.
Stayed 3 nights in Sep 2024

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located on the promenade. Small room but clean. Good breakfast buffet. Friendly staff.
Stayed 2 nights in Sep 2024

6/10 Okay

Robin

Liked: Cleanliness
My wife and I I whilst being able to walk fount the entrance step's daunting. We were guides to the "Disabled Access". We are not disabled in the wheelchair sense. Perhaps some form of suitable wording along the line of Guest who feel unable to walk up follow the arrows/ please to the lifts. Otherwise a great stay
Stayed 6 nights in Sep 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleased with the room & the location of the hotel. The breakfasts are first class as are the bar snacks/meals. I hadn’t expected my room to be serviced everyday so to return and find my bed made, towels folded ect was a bonus. Excellent experience all round. I am considering visiting the Island with my wife in the future and will definitely be booking my stay at the Empress.
Stayed 4 nights in Sep 2024

8/10 Good

Eileen

Liked: Cleanliness, staff & service
Carpets smelly in bedroom
Stayed 3 nights in Sep 2024

8/10 Good

Greg

Liked: Cleanliness, property conditions & facilities
Great location Spacious room. Ocean view Great stay
Stayed 2 nights in Sep 2024

8/10 Good

Peter

Liked: Amenities
Comfy,clean. Car parking is a problem
Stayed 4 nights in Aug 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and safe parking for my motorbike. Great breakfast. Beach view although weather wasn’t good during my stay n
Stayed 3 nights in Aug 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
we stayed for 4 nights in Aug 2024. The hotel is older, but elegance and character. Comfy bed, nice o ean view from our room, good buffet style breakfast, nice lobby restaurant, fast check-in/out. Would stay here again.
Stayed 4 nights in Aug 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, large room (117)- unfortunately no view, just a roof. However nice bedding, soft towels & hot shower. In house bar with a good menu, meals were substantial.Breakfast had all you needed to start the day. The reception staff were friendly and very helpful, a big plus from me
Stayed 3 nights in Aug 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Janet Lloyd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Quilt a bit heavy
Stayed 2 nights in Aug 2024

8/10 Good

Dave

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Recommended
Great location in the middle of the promenade. A classic hotel but kept in good nick. Rooms were nice - not the biggest. Breakfast was excellent. Only disappointment was arrived about 45 mins early and told there was definitely no rooms available without even checking our booking or room. Baggage storage fine though, didn't really detract. Recommend staying here
Stayed 2 nights in Aug 2024

8/10 Good

Dean

Liked: Cleanliness, staff & service
First visit to IOM
Good standard hotel that’s well located for exploring Douglas and wider IOM. Room was of good order and clean excepting all sealants in bathroom were poorly applied. Good value but no better .
Stayed 4 nights in Aug 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and friendly staff
Stayed 6 nights in May 2024

10/10 Excellent

Ronnie

Travelled with partner
Liked: Property conditions & facilities
It appeared to be a few properties joined together
Stayed 7 nights in Jul 2024

10/10 Excellent

Gareth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The piano player was amazing. Made our evening fantastic. Lovely clean hotel look forward to going again. Would book without any hesitation.
Stayed 1 night in Aug 2024