Excellent staff behaviour.
Food is not much tasty.
Approaching road to resort is very bad bad.
Ambience very good.
Any complaint is very prompt.
In buffet system not much dishes is of North side.
pawan
2025 年 3 月入住 2 晚
8/10 还可以
Mahomed
与家人出行
2025 年 1 月 8 日
满意:客房舒适度,住宿条件和设施
不满意:员工和服务
Beautiful place let down by below par service.
The reception when we first arrived was a bit frosty.
The restaurant breakfast service was extremely poor.
Our Valley view room had a toilet roll holder you find in some office buildings where roll is locked and tissue is pulled though a small gap. Two days in a row, the tissue was trapped and could not be pulled out. Each time this happens you hsve to call reception to get it sorted. I am sure I am not the only one to experience this so why not resolve it?
One day we came back yo the room after it was cleaned. The bathroom was cleaned but with urine colour liquid on the toilet looking likr someone relived themselves standing after it was cleaned.
The shower door magnrtic seals were incorrectly installed so door would not closr completely and water would leak out.
Overall, a five start hotel with a three star service.
Mahomed
2024 年 12 月入住 2 晚
10/10 超赞
Mrinmoy,Palo Alto
与家人出行
2024 年 11 月 29 日
满意:员工和服务、服务设施、住宿条件和设施
We stayed three nights at this resort. The greenery around this property is breathtaking! The staff were really helpful and attentive although a few areas can be improved. The last ten minutes or so to get to this place had awful road conditions compared to other roads in Kerala. This is not entirely properly’s fault but they and the other resort owners on the same road should be able to influence the government or pave it at their own expense. The lunch at this pkace was awesome! We should have eaten here everyday! The breakfast and dinner buffet was so so. Also, they were understaffed during these times and could not be as attentive. The buggy service was a hot or miss. We had two senior citizens staying with us and one of them had knee surgery recently and without the buggy it would be almost impossible her to access the hilly terrain. The buggies did not always come on time. However, they apologized and ultimately sent them. We rented a two bedroom property with pool. The place was spotless and beautiful! We will be back again. If you have a car/driver, skip the breakfast or dinner and opt for the lunch gir your half board option. Some of the dishes made to order during lunch are the best I had in Kerala! Thank you again for a memorable stay!
Mrinmoy
2024 年 11 月入住 3 晚
10/10 超赞
Imran
与家人及幼儿出行
2024 年 6 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice Experience.
Imran
2024 年 5 月入住 1 晚
10/10 超赞
Samantha
与配偶出行
2024 年 3 月 18 日
满意:服务设施
The staff was wonderful, the food was delicious, and the views were beautiful! Highly recommend!
Samantha
2024 年 3 月入住 2 晚
8/10 还可以
SiddhaRon
2024 年 3 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice for a rural mountain property! Surprised it was as nice as it was!
SiddhaRon
2024 年 3 月入住 1 晚
10/10 超赞
Ria
2024 年 2 月 24 日
满意:员工和服务,清洁度
Ria
2024 年 2 月入住 2 晚
10/10 超赞
Ria
与家人及幼儿出行
2024 年 2 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The resort is just beautiful. They upgraded our rooms to Golden leaf category.
The rooms were very tidy and spacious. The staff was very courteous and the food was excellent.
Highly recommended property. Worth every penny !
Ria
4/10 很差
Joel
2024 年 1 月 10 日
Joel
2024 年 1 月入住 3 晚
6/10 一般
Meena,LONDON
与家人出行
2023 年 12 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property on its own is lovely, very well maintained the view is stunning. The food Is massive issue.
Meena
4/10 很差
deepika
与配偶出行
2023 年 11 月 15 日
满意:员工和服务
不满意:住宿条件和设施
Horrible access with broken roads, unsafe access.
The property itself is very unsafe with little attention to access to people with disabilities, fell twice due to lack of lighting, poor attention to the safety of walkway.
At first thought superficial bruises but it has not been healing well, so will get better medical attention, now that I am back in USA.
deepika
10/10 超赞
Althaf
团体旅客
2023 年 10 月 29 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was quite good. Very friendly staff. Amazing views
Althaf
2023 年 10 月入住 1 晚
6/10 一般
Gavin
与家人出行
2023 年 10 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
The property and staff is what made this stay pleasurable. The guests in the hotel were rude And over the top. Lot of line cutting during tea which is unnecessary. The guests need to work on themselves. Hotel staff was kind and superb. Can’t say enough nice things
Gavin
2023 年 10 月入住 1 晚
6/10 一般
Haritha,piscataway
与家人出行
2023 年 8 月 9 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
the walls are thin. folks staying upstaris made noises both during afternoon nap time and also in the night. i called reception after 11pm. the walls are think hence the noises were loud for people staying downstrais. the hot water in bathroom was not constant. at times, we were getting cold water. the bathroom tissue box was stuck and not giving the tissues out. we had to call room service to fix it. the shower area was not designed properly. when taking shower, water went out of the shower area.
Haritha
2023 年 8 月入住 2 晚
10/10 超赞
Someswar
与配偶出行
2023 年 7 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent caring staff. Clean and beautiful property. Nice pool. Very nice surroundings. Well manicured garden.
Addition of office space and gym will add value to the property.
Someswar
2023 年 7 月入住 6 晚
10/10 超赞
Aashik
与家人出行
2023 年 4 月 28 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent experience
Amazing experience. Very clean and well maintained property with courteous staff
Aashik
2023 年 4 月入住 2 晚
10/10 超赞
Amy
与配偶出行
2023 年 4 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent staff and beautiful grounds
Amy
2023 年 4 月入住 2 晚
8/10 还可以
Biju
与家人及幼儿出行
2023 年 2 月 28 日
满意:清洁度
Restaurant is very poor service ,nobody there to monitor .Inexperienced staff , it is better to place a floor manger to get organized . Lunch time is 12-3 but it was not ready until 1.30 pm . Cooking take lot of time
Biju
2023 年 2 月入住 1 晚
8/10 还可以
Daniel
与配偶出行, 团体旅客
2023 年 2 月 3 日
满意:员工和服务、服务设施、住宿条件和设施
Beautiful place. Room views are not all great, but the hotel is on the top of a huge hill and has amazing views overall. Rooms were nice, though one side of the hotel is clearly newer and nicer than the other side. Food was amazing and really cheap at the restaurant, tons of options and a great breakfast buffet.
Pool isn't heated, so just be ready for that.
Daniel
2023 年 1 月入住 2 晚
10/10 超赞
Susanna
2023 年 2 月 2 日
Susanna
2023 年 1 月入住 1 晚
4/10 很差
ishy
与家人出行
2023 年 1 月 7 日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
It’s not a five star rating resort. No Gym, no lake as mentioned on Expedia. They don’t have ATM neither they would help exchange any foreign currency. They don’t have a spa or salon. Only 1 restaurant will fixed timings. Rooms were clean no luxury at all. No Bar
ishy
10/10 超赞
Niklas
2023 年 1 月 3 日
Niklas
2023 年 1 月入住 1 晚
8/10 还可以
Manav
2022 年 11 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel and service. Lovely views from the room. Well kept property. Only downsides are location (rough roads to reach the property) and food was below average in taste.
Manav
2022 年 11 月入住 1 晚
10/10 超赞
Maayan
与配偶出行
2022 年 10 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Relax and quiet ambience with stunning views.
The hotel is located in heaven, surrounded by nature.
The infinity pool is very nice and also the view point on the rooftop.
Our room was facing the valley, the room was spacious, and well equipped with nice balcony.
The area is magnificent, the cottage was surrounded with different flowers.
We had breakfast and dinner at the restaurant they serve international cuisine and local at the buffet.
The food was delicious.
The service at the hotel is TOP service by everyone.
Spacial thanks to EBY from the restaurant
team.
Recommend hotel!